Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This role supports customers with tax and technical questions by providing clear, accurate written responses in an online community setting. Work is performed remotely from home.

Responsibilities

• Support customers by providing high-quality written responses to tax and technical questions in the online Community so customers can complete their tax returns
• Produce accurate written content quickly and proficiently while striving to meet defined quality and productivity goals
• Complete various other projects that use effective writing skills

Physical Requirements and Work Environment

• Remote work-from-home
• Ability to type or use voice-to-text proficiently

Qualifications

• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment
• Additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely, using simple language to explain complex tax issues
• Excellent use of the English language, including spelling and grammar
• Ability to understand and interpret customers' tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
• Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week

Compensation & Benefits

• Competitive compensation package with a strong pay-for-performance rewards approach
• This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs
• Pay is based on job-related knowledge, skills, experience, and work location
• Expected base pay range by location:
  • California Remote (Bay Area) $43- $58
  • California Remote (Not Bay Area) $40- $54
  • Colorado Remote $30- $40
  • Hawaii Remote $31.5- $42
  • Illinois Remote $30- $40
  • Maine Remote $27- $36.5
  • Maryland Remote $30- $40
  • Massachusetts Remote $31.5- $42
  • New Jersey Remote $31.5- $42
  • New York Remote $36.5- $49.5
  • Ohio Remote $27- $36.5
  • Vermont Remote $30- $40
  • Virginia Remote $30- $40
  • Washington Remote $31.5- $42
  • Washington, DC Remote $30- $40