Senior Associate - FTC Factoring Ops

Overview

This role ensures on-time disbursement, settlement, amendments, reconciliation, testing, and monitoring for a supply chain factoring and related loan portfolio, maintaining end-to-end delivery with agreed SLA, TAT, and zero-error accuracy.

Key focus areas include executing process steps according to agreed product program documentation, process notes, SOPs, and related operational procedures; performing daily reconciliations; supporting testing/UAT activities; and coordinating with stakeholders to resolve exceptions and clarifications through closure.

Responsibilities

• Follow the agreed product program, process notes, SOPs, and related operational procedures (including OPM, CPM, and ADMs).
• Ensure strong product understanding for Supply Chain and Factoring, including Standard Wholesale Credit policies, with no process or knowledge gaps.
• Verify credit proposal and agreement details to ensure no errors during sanctioning disbursement against client drawdown requests.
• Ensure accurate recovery of all applicable items (fees, charges, VAT, interest, profit, penalties, and charity) against outstanding exposure, specifically for Supply chain and Factoring loans/finances.
• Apply accounting standards and APPM to avoid errors in accrual of income and charge components.
• Ensure correct handling of SWIFT & UAEFT standards when making SWIFT and UAEFTS payments.
• Complete required operational UATs, ensuring observations and defects are logged and addressed promptly.
• Track post-disbursement credit terms closely; report any breach immediately.
• Coordinate end to end with relevant stakeholders for exceptions and clarifications until resolution.
• Perform and review daily reconciliation of all recorded activities/process steps in trackers; conduct continuous follow-up to achieve closure.
• Publish daily reconciliation status to the unit manager, highlighting any issues.
• Ensure banking accounts are balanced during reconciliation across multiple systems.
• Operate and maintain a controlled mechanism/platform to ensure activities are performed timely and error-free.
• Escalate to the manager when actions are delayed or not responded to within defined timelines.
• Share errors and knowledge gaps with the line manager/team to support customer service improvements.
• Maintain complete understanding of the trade cycle to ensure no errors in Compliance & EDD screening.
• Demonstrate strong referral and follow-up skills to drive outstanding tasks to completion.
• Prevent revenue leakage by ensuring charges are collected without omissions.
• Ensure no outstanding reconciliation entries remain pending in Nostro/Vostro or internal accounts.
• Handle new system UATs, including defining requirements and following up to meet deadlines.
• Maintain working knowledge of banking platforms, including Flex (Oracle), ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO, and SCF/IMX/Kastle.

Requirements

• Bachelor’s Degree
• 4–7 years of relevant working experience in Supply Chain Factoring, Corporate Credit & Trade Finance Operations.
• Experience handling multiple system UATs, BRD preparations, and meeting deadlines.
• Experience and/or knowledge with multiple systems such as CBS/Flex, ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO, and SCF/IMX/Kastle.
• Ability to learn new banking systems quickly and identify gaps.
• Experience handling complex reconciliations between banking systems, including connectivity considerations.
• Good knowledge of trade documents and the trade cycle.
• Strong experience reviewing credit proposals and agreements.
• Experience performing EDD & Compliance screening on submitted requests and trade documents.

Compensation & Benefits

Not specified in the provided description.

Location

Not specified in the provided description.