Senior Associate, Fund Administration (Core IS)

Overview

This role is part of a rapidly growing Investor Services team focused on supporting Fund Administration and Deal Services clients within the real estate private equity sector. The Senior Associate will serve as a trusted partner to private equity customers and their investors, managing a variety of critical activities including administration solutions, payments, and compliance services.

Responsibilities

• Develop expertise in the company’s evolving software platform and the real estate private equity industry.
• Support fund administration and investor services clients by advancing the use of the software.
• Perform workspace management tasks such as investor position creation and reviewing workspaces for accuracy and completeness.
• Assist customers during fundraising by understanding their goals and timelines and communicating the value of the software and processes.
• Monitor customer health and provide feedback to internal teams.
• Communicate operational best practices to clients and escalate scope of work deviations to management.
• Manage treasury activities including logging limited partner contributions and handling payments.
• Investigate payment breaks and chargebacks, coordinating with banking partners to resolve exceptions and ad-hoc requests.
• Identify and report areas for operational improvement and controls to team leads or managers.

Requirements

• Minimum 3 years of experience in fund administration or investor services roles.
• High integrity and commitment to doing the right thing for customers and the business.
• Strong written and verbal communication skills.
• Exceptional attention to detail with a focus on delivering quality outcomes.
• Self-starter mentality with the ability to identify problems and implement solutions independently.
• Highly adaptable and able to manage multiple projects simultaneously while maintaining attention to detail.
• Comfortable working in ambiguous situations and motivated by building new and impactful solutions.

Compensation & Benefits

• U.S. base salary range: $75,000 - $90,000 USD
• Canadian base salary range: $80,000 - $95,000 CAD
• Actual salary will depend on experience, skills, location, and applicable local minimum pay requirements.
• Equity participation opportunities.
• Health, dental, and vision insurance coverage for employees and their families.
• Flexible time off in addition to company-paid holidays.
• Generous paid family leave, medical leave, and bereavement leave.
• 401(k) retirement savings plan.
• Healthcare Flexible Spending Account (FSA) and commuter benefits.
• Freedom to customize work and technology setup.
• Professional development stipend.
• Monthly work-from-home wellness stipend.
• Mental wellness coverage including live coaching and therapy sessions.

Location

This position supports a distributed workforce across multiple U.S. states and Canadian provinces, with options for fully remote work or working from physical offices located in San Francisco, New York City, Mumbai, and Bangalore.