Senior Cash Applications Specialist

Overview

This role is responsible for the accurate and timely application of customer payments in a fast-paced, high-volume Accounts Receivable environment. The position requires strong analytical and problem-solving skills to identify customer remittances, determine the appropriate payment application, research discrepancies, and ensure cash is accurately posted and coded.

Responsibilities

• Process and apply high volumes of customer payments, including ACH, wire, check, and other electronic payment methods.
• Review and interpret customer remittance information to determine the appropriate application of payments to invoices and other open items.
• Research unidentified or unapplied cash using customer documentation, internal systems, account history, customer portals, and other available resources.
• Contact customers when necessary to obtain remittance information or clarify payment details.
• Identify and appropriately code deductions, chargebacks, short payments, overpayments, credits, and other payment variances.
• Route deductions, chargebacks, and other exceptions to the appropriate AR team for research and resolution.
• Apply basic accounting principles, including debits and credits, when posting, coding, correcting, or researching transactions.
• Perform payment reversals, reapplications, and account corrections when appropriate and authorized.
• Perform remote deposit functions, including preparation, processing, and verification of customer checks.
• Collaborate with Collections, Credit, Chargebacks/Deductions, Accounting, Customer Service, and other internal departments to research and resolve payment-related issues.
• Maintain clear and accurate supporting documentation and audit trails for cash application activity.
• Escalate complex or unresolved payment discrepancies to the Cash Applications Manager as appropriate.
• Follow established internal controls, segregation-of-duties requirements, and company policies related to cash handling and transaction processing.
• Identify recurring cash application issues and communicate opportunities for process improvement.

Requirements

• Prior experience in Cash Applications, Accounts Receivable, or a related accounting function required.
• Experience working in a high-volume, fast-paced transaction processing environment.
• Working knowledge of Accounts Receivable processes and basic accounting principles, including debits and credits.
• Understanding of customer remittances, deductions, chargebacks, short payments, credits, and unapplied cash.
• Strong analytical and problem-solving skills with the ability to independently research account and payment discrepancies.
• Strong attention to detail and commitment to accuracy.
• Strong written and verbal communication skills, including professional communication with customers.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Experience with ERP and Accounts Receivable systems.

Preferred Qualifications

• Experience with remote deposit processing or similar banking functions preferred.

Compensation & Benefits

• Industry-competitive salary, with an annual base salary range included in job postings at the time of employment.
• Comprehensive benefits plan including medical, dental, and vision.
• 401(k) with matching.
• Summer Fridays.
• Generous PTO.
• Merchandise discounts.
• Career development opportunities.

Location

Not specified in the provided job description.