Overview
This role is part of the Collections Order-to-Cash (OTC) team, focusing on managing a portfolio of customer accounts to drive timely collections and reduce outstanding receivables. The primary goal is to optimize cash flow, minimize risk, and support the resolution of billing and payment issues in collaboration with cross-functional teams.
Responsibilities
- Manage end-to-end collections activities for an assigned portfolio of customer accounts
- Proactively follow up on past-due invoices via phone, email, and customer outreach
- Monitor aging reports and prioritize collections efforts based on risk and materiality
- Collaborate with Sales, Billing, and Finance teams to resolve disputes and remove payment barriers
- Track and report on collections performance metrics including aging, cash collections, and disputes
- Identify high-risk accounts and escalate issues as appropriate
- Ensure accurate documentation of collection activities and account status in systems
- Support continuous improvement initiatives across the OTC lifecycle
Requirements
- Bachelor’s degree in Finance, Accounting, Business, or equivalent experience
- 1–3 years of experience in collections, accounts receivable, or Order-to-Cash processes
- Strong knowledge of invoicing, cash application, and collections processes
- Proficiency in Microsoft Excel and ERP systems (e.g., Dynamics, NetSuite)
- Strong communication, analytical, and problem-solving skills
- Ability to manage multiple priorities and meet deadlines
- Experience working in a global environment is preferred
Compensation & Benefits
- Salary range: $85,000 - $95,000 USD (may vary based on education, experience, location, and other factors)
- Comprehensive benefits package including paid time off, medical, dental, vision insurance, and 401(k) for eligible employees
Location
- This position is remote within the United States
Additional Information
- Employment offer may be contingent upon successful completion of a background check in accordance with local laws
- The role may involve AI-assisted resume screening to assess alignment with job requirements
- The position is expected to remain open for approximately 30 days but may close earlier if sufficient qualified candidates are identified