Senior Director, Credit Risk

Overview

This senior leadership role is responsible for building and scaling the credit underwriting organization and developing credit strategy to launch and grow successful consumer and commercial credit programs. The position partners closely with internal teams across Product, Risk Operations/Servicing, Finance, and Data, and works with external bank partners and customers.

The role is Flexible First and can be performed remotely anywhere within the United States or from headquarters in Oakland, CA.

Responsibilities

• Scale and lead the credit organization as a foundational role for the credit business
• Mentor, guide, and develop a high-performing team, scaling from 2 to 10+ professionals over the next 1-2 years
• Oversee portfolio performance and account management activities across diverse portfolio types, including consumer and commercial credit programs
• Build, review, and refine consumer and commercial underwriting models using advanced statistical modeling and data science
• Proactively monitor and adjust credit policies based on performance and risk trends across multiple portfolio types and risk segments
• Establish credit strategies for co-brand, consumer, and commercial credit card programs to drive key performance indicators (approval rates, new accounts, loss rate, profit margin, etc.)
• Enhance underwriting and risk documentation; work with bank partners on model validation and governance; report KPIs to senior management and external stakeholders
• Partner with Product to build modern credit stacks and data strategy using financial, bank, and third-party datasets to enable underwriting automation
• Represent the organization’s credit capabilities and vision to customers and bank partners
• Provide risk consulting to bank partners and customers, recommending improvements to credit strategies

Requirements

• 12-15+ years of experience in credit underwriting at major banks, with deep understanding of underwriting and portfolio performance management
• Understanding of both traditional banking rigor and fintech pace
• Bachelor’s degree or equivalent in Finance, Business, Accounting, Economics, Statistics, Math or similar fields (Advanced statistical background—PhD in Statistics, Mathematics, or a quantitative field strongly preferred)
• Proven track record across diverse portfolio types, including:
  • Co-brand credit programs
  • Subprime lending
  • Consumer credit cards
  • Commercial credit cards
• Strong desire to “run your own shop” and build transformative programs (focus on creating and scaling rather than only optimizing existing programs)
• Expertise in Excel and SQL modeling plus strong programming and data analytics experience in R or Python
• Exceptional communication skills, able to represent credit strategy credibly with senior executives, customers, and partners
• Ability to thrive in a fast-paced, dynamic environment with changing priorities

Preferred Qualifications

• Experience in capital markets (ABS, securitization, warehouse lines) and fraud management

Compensation & Benefits

Base Salary (new-hire base salary range)

Compensation is calibrated based on work location tiers within the United States:

• National: $194,100 - 242,600
• Premium: $210,100 - 262,600
• Premium Plus: $228,300 - 285,400

Factors considered include skills, prior experience, and work location.

Bonus and equity

• Annual bonuses for eligible employees, rewarding individual performance and company success
• Equity in a publicly-traded company and an Employee Stock Purchase Program

Benefits

• Multiple health insurance options
• Flexible time off
• Retirement savings program with company contribution and after tax contributions
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support the remote work model
• Annual “development dollars” for growth and development

Location

• Remote anywhere within the United States or from headquarters in Oakland, CA.

Hiring Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 6 - 30-45 minute interviews
• Finalist interview with CEO
• Offer