Senior HCM Time & Absence Analyst, HRScale

Overview

This role delivers product implementation and support activities, spanning customer discussions, training, and project documentation for Workday-related product implementation and additional software as a service.

Responsibilities

• Coordinate with internal project management to complete assigned tasks and meet project deadlines.
• Consult with customer key decision makers on current human capital management system configuration and needs.
• Advise clients on appropriate implementation strategies and best practices.
• Conduct in-depth discovery sessions to document functional specifications and system setup requirements using the Project Scope Document.
• Perform advanced configuration, documentation, testing, and validation to streamline client workflows across: human resources, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security, and reporting.
• Provide client administrative level user training on the Workday platform as required.
• Facilitate scheduled client status update calls to identify client issues, potential escalations, and recommend best practices.
• Maintain outstanding customer service standards to support customer satisfaction and retention.
• Champion customer needs to drive resolution for open issues identified during data conversion and onboarding.
• Build relationships within the customer organization to integrate project deliverables and meet business goals and metrics defined in project plans.
• Stay current on new products, industry trends, and customer training needs.
• Manage client training materials.
• Collect product/software feedback and provide solutions for improvement to product and leadership teams.
• Serve as a mentor; monitor and support HCM Analysts; act as a subject matter expert on software functionality, training design, best practices, and processes/procedures.
• Travel to designated client sites for training.

Requirements

• Bachelor’s Degree in Management Information Systems or a related field, or four years of related experience (required).
• Five to seven years of experience in systems integration or enterprise-class HRMS product implementation (required).
• Ability to interpret tax rules on the state, federal, and local level for software configuration.
• Demonstrated ability to work with high-touch, large, complex clients in a mid-market setting.
• Demonstrated interpersonal communication skills to interface with peers, leadership, and customers.
• Expert in conducting customer-facing meetings.
• Excellent written communication skills.
• Ability to communicate technical and project information in a business context.
• Demonstrated track record delivering quality, on-time business solutions to a diverse customer base.
• In-depth human resources and payroll knowledge within a business setting.
• Ability to multi-task and manage complex tasks to completion with minimal direction.
• Expert-level accounting fundamentals and payroll/human resources best practices.
• In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level.
• Subject matter expert in payroll and human resources reporting for use in a business setting.
• Strong customer relations, time management, and organizational skills.
• In-depth understanding of cross-departmental systems integration, including time and attendance, and benefits.

Compensation & Benefits

• Pay Transparency Range: $71,280 - $81,098
• Total rewards package may include generous paid time off, medical, dental, and vision benefits, health & wellness support, and paid volunteer hours.

Location

• This role is eligible for placement across all locations where it may be filled, with compensation spanning the pay span across all locations as listed in the pay transparency range.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law, including criminal arrest and/or conviction records.