Senior Lease Analyst (Rent)

Overview

This remote role supports Lease Administration functions for medium to large, high-complexity accounts, often within a global account management framework with an emphasis on global rent presentment or rent payment activities. The position manages client and vendor relationships and centralizes schedules, reports, communication plans, and process flow for the Lease Administration team.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts, including:
  • Boundaries of scope of work
  • Fee structure
  • Billing frequency
  • Payee information
• Ensure client contract details are correctly entered and maintained in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain client governance programs (e.g., reporting cadence, communication methods, business reviews).
• Track and communicate expirations, option exercise dates, and other critical information.
• Support service delivery and client relationships by working toward a net promoter score representative of strong service delivery.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account-related risks and develop appropriate mitigation strategies; project manage through solution.
• Oversee that the global team delivers services according to the client’s process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegate database management tasks to global team members.
• Establish weekly calls and maintain ongoing internal communication cadence with global lease admin account team members to review work, discuss outstanding issues, and determine next actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and engage with team members to promote collaboration.
• Demonstrate general understanding of AI technology and openness to adapting to technology evolution.
• Oversee abstraction and/or input of rental obligations and other important lease information per client abstraction standards for assigned accounts.
• Provide final QC for the abstraction process as required.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, and similar tools.
• Confirm and approve monthly client billing; ensure pass-through expenses are billed according to the contract and internal process.
• Manage vendor relationships, including reviewing and validating invoices against lease terms, identifying discrepancies, and partnering with vendors to resolve variances.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare and review lease-related financial statements, disclosures, reports, and monthly rental payment schedules and reconciliations as required.
• Produce variance reports comparing budgeted versus actual rent obligations.
• Oversee 3rd party utility management payments.
• Track and collaborate on TI allowance disbursements and landlord obligation fulfillment.
• Maintain lease accounting records in accordance with US GAAP (ASC 842) and IFRS 16 within a lease management platform.
• Ensure compliance with lease accounting standards and company policies.
• Track A/R for assigned clients and escalate to appropriate parties.
• Reconcile accounts with outstanding balances and work with landlords and clients to resolve disputes (e.g., landlord ledger reconciliations).
• Assist with internal and external audits.
• Monitor, review, and approve Rent, CAM, Operating Expense, Tax, and Insurance payments to landlords, including reviewing leases to ensure accuracy of charges.
• Review and validate Consumer Price Index (CPI) adjustments as provided in legal documents.
• Maintain file systems and ensure data integrity in the database application used to track tenant and lease information.
• Maintain a record of exceptions and resolve within the database.
• Assist the transition manager with new account onboarding and transition processes for assigned accounts.
• Maintain account process, procedures, and playbooks, working with the Director to update as needed while ensuring consistency and compliance with departmental requirements.

Requirements

• 5+ years of relevant experience in commercial real estate lease administration and/or accounting and property management, having worked in either (or both) the landlord or tenant sector.
• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective and have a successful track record working independently, preferably remotely, with strong time management skills.

Preferred Qualifications

• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles.

Compensation & Benefits

• Approximate Compensation Range: $75,000 to $85,000
• Compensation ranges are determined by role, level, and location. The range shown reflects the minimum and maximum target for new hire salaries for the position across all US locations.

Benefits

• Employer-subsidized medical options including RX, dental, and vision
• Employer-paid basic life/AD&D insurance
• Short-term and long-term disability
• 401(k) plan with employer match
• 10 days of sick leave and a minimum of 15 days of vacation annually
• Certain senior-level roles are eligible for unlimited time off
• 10 paid holidays plus two personal flex days annually
• Paid parental leave:
  • 12 weeks (for birth parents)
  • 4 weeks (for non-birth parents, including adoptive/foster parents)
  • Available after successful completion of 90 days of employment
• Individuals may be eligible for different or additional benefits under applicable state law

Location

• Remote working arrangement out of various locations listed.
• Area/Location Specific: Various locations listed above.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.
• This posting is for an existing vacancy within the organization.
• Applications will be accepted on an ongoing basis.