Senior Manager, Order-to-Cash

Overview

The organization is seeking a Senior Manager of Order-to-Cash (OTC) to own and evolve billing and collections as the business scales. This role ensures the integrity, accuracy, and compliance of billing, collections, and revenue reporting in preparation for public-company readiness. You will partner cross-functionally with Revenue Accounting, Sales, Legal, FP&A, and other operations teams to build scalable processes and workflows.

Responsibilities

• Establish the operating model, processes, controls, and team structure for a scalable Order-to-Cash function.
• Hire, develop, and lead the team as the business grows.
• Define policies and guidelines for pay-as-you-go and commit billing models, invoice adjustments, collections strategy, and billing systems change management.
• Serve as the subject matter expert (SME) for new product/process introduction (NPI) initiatives, including changes to current billing processes and systems.
• Own the billing systems technology stack that maps metered usage to contract entitlements and billable usage, in partnership with Billing Engineering and Finance Systems teams.
• Drive system and process improvements, including AI adoption, automation initiatives, and integrations to streamline workflows.
• Maintain AR health through proactive aging reviews, collections coordination with the sales team, and timely resolution of billing inquiries.
• Support monthly accounting close activities, including reviewing contracts, reconciliations, usage trends, invoice trends, AR write-offs, and analytics.
• Support external audit activities and manage PBC requests related to OTC.

Requirements

• 8+ years of progressive order-to-cash and billing operations experience, including 5+ years focused on billing and collections in a SaaS or technology company.
• Experience with automation tools and ERP systems (e.g., NetSuite, Stripe, Salesforce CPQ).
• Experience with marketplace platforms (e.g., AWS, Azure, GCP) and reports.
• Strong analytical and problem-solving skills, with the ability to interpret complex contracts and data sets.
• Excellent organizational skills and attention to detail, focused on accuracy and completeness.
• Effective communication skills with the ability to collaborate cross-functionally and present financial insights clearly.
• Experience designing and maintaining internal controls and documentation to support audit readiness and SOX compliance.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Employer contributions towards healthcare.
• Stock options for new team members.
• Flexible time off in the US; generous entitlement in other countries.
• USD $500 home office setup for remote employees.
• Opportunities to engage with colleagues through company-wide offsites.

Location

• Remote work supported. The role is remote-friendly; operations are conducted in over 25 countries.