Senior Payroll Specialist - Remote

Overview

This role is responsible for payroll payments to employees, managing general deductions, and coordinating with internal departments, vendors, and business units to ensure accurate and timely payroll results. The Sr. Payroll Operations Specialist serves as a subject matter expert (SME) for payroll operations and mentors and trains others as needed.

Location

• Remote work is available from anywhere within the U.S.
• For hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Responsibilities

• Identify new processes or changes to existing payroll business processes
• Ensure accurate and timely payroll entries, including STD payments, termination pay, relocation, and other payline adjustments
• Act as an SME for payroll-related questions and issues
• Manage Tier 2 cases and assign case volume to the rest of the team, including adding resolution notes as needed
• Communicate SLA guidelines to managers and employees; track trends to help prevent future issues
• Manage the group email box and complete required actions within the given timeframe
• Manage Robotics processes for direct deposit, 401K changes, and overpayment transactions
• Manage timecard transactions from GSS and GTS to ensure the team has necessary information for final pays or off cycles
• Review leave of absence paychecks and work with the vendor to ensure employees are paid accurately
• Conduct user acceptance testing for new functionality and defect fixes within GSS
• Run audits and resolve issues for the bi-weekly payroll run in partnership with the Payroll Systems team
• Coordinate and send upload files to the Payroll Systems team for bi-weekly payroll
• Create off-cycle payments related to HRHD cases, termination pay, reductions in force, etc., while adhering to state regulations and company policy
• Process manual check adjustments to ensure employee taxes and wages are accurate
• Work with outside vendors to load accurate data for relocation, disability payments, and other taxable earnings and deductions; troubleshoot issues as they arise
• Research outstanding checks for the escheat process
• Create and calculate overpayment spreadsheets and communicate the information with employees
• Work with current and former employees to pay back money owed to the company, including communicating effectively, collecting funds, and reporting results
• Work with a collections vendor when accounts are turned over for collections
• Communicate with employees to collect credit card payments
• Manage general deductions, including financial fitness, garnishment refunds, and benefit deductions/refunds
• Create and document new processes as needed for mergers and acquisitions
• Research errors, determine root cause, and recommend ongoing process improvements
• Troubleshoot payroll issues using judgment and available knowledge
• Establish and maintain effective working relationships across all levels of employees
• Collaborate with Benefits, Wealth, Compensation, TAM, and HR communities to support payroll changes
• Maintain effective relationships with internal customers and external vendors
• Mentor and train Payroll Operations Specialists
• Complete other projects as assigned

Required Qualifications

• 3+ years of functional payroll experience
• 1+ years of experience with Oracle
• Worked or are currently working as a contractor placed at the employer or one of its subsidiaries or affiliates

Preferred Qualifications

• Payroll leave of absence experience

Compensation & Benefits

• Hourly pay range: $24 - $43 per hour (based on full-time employment)
• Pay is based on several factors, including (but not limited to) local labor markets, education, work experience, and certifications.
• Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits subject to eligibility requirements).

Additional Information

• All remote employees will be required to adhere to the employer’s Telecommuter Policy.
• Application deadline: posted for a minimum of 2 business days or until a sufficient candidate pool has been collected; the posting may come down early due to volume of applicants.
• Drug-free workplace: candidates are required to pass a drug test before beginning employment.
• Equal Employment Opportunity: qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by applicable laws and regulations.