Senior Risk Prevention Analyst - Premier

Overview

This role is responsible for operational and technical risk assessments focused on fraud mitigation. Responsibilities include analyzing and supporting fraud mitigation strategies using fraud mitigation tools, quantitative methods, and AI/analytics technologies, including call queue creation, monitoring, support, and management.

The position involves resolving complex service issues through escalations, supervising workflow to meet time-sensitive standards, and ensuring timely analysis of fraud situations affecting client financial institutions. The role also includes writing rules, building custom client solutions, monitoring fraud for a client group, identifying risk exposure based on fraud trends and data, and determining mitigation measures.

Direct collaboration is required with senior-level management, internal teams, and third-party vendors. Coordination with the Fraud Detection Work Center (FDWC) and service centers is a regular part of the work.

Responsibilities

• Develop and implement fraud strategies leveraging transaction data (credit/debit cards), machine learning models, and advanced analytics tools to mitigate fraud losses and maintain customer experience.
• Manage and optimize existing fraud mitigation strategies for both first-party and third-party fraud; design, test, and evaluate risk and customer experience trade-offs.
• Coordinate Risk Analytics team tasks to ensure adherence to turnaround times and SLAs; manage team projects and ensure quality of team outputs.
• Resolve complex service issues by responding to escalation calls and other department personnel as needed.
• Maintain awareness of client fraud trends and recommend internal procedure changes to improve efficiency.
• Serve as a subject matter expert during fraud incidents, investigations, and client presentations.
• Apply advanced analytical techniques to solve business problems of medium to large scale with impact to current and/or future business strategy.
• Maintain productive relationships with internal stakeholders (e.g., Fraud Operations, Risk Management, Product, Retail, Finance) and external vendors.
• Create and deliver BI reporting for senior leadership, boards, and examiners.
• Work closely with a designated client list to ensure efficient and effective fraud mitigation through communication channels such as calls and emails.
• Participate in cross-functional discussions to understand and collaborate on business objectives and influence solution strategies.
• Translate recommendations into communication materials for peer review and mid-to-upper-level management.
• Use visualization techniques to support analysis and improve understanding for less technical audiences.
• Continually supervise department workflow to ensure time-sensitive functions meet department standards.
• Advise internal contacts on sensitive issues and recommend client procedures and new product developments.
• Manage process documentation and communication within the team and with appropriate external parties.
• Identify and gather relevant, high-quality data sources required to address problems through testing and exploratory data analysis (EDA).
• Integrate and transform disparate data sources; apply appropriate data hygiene techniques.
• Consult clients and internal staff on fraud detection and prevention matters, inquiries, and solutions.
• Write rules, build custom solutions for clients, and monitor fraud for the assigned client group.
• Identify risk exposure associated with fraud trends that may cause financial losses and poor member experience; determine whether mitigation measures are necessary.
• Monitor and analyze portfolio performance at a granular segment level on an ongoing basis.
• Identify trends and perform root-cause analysis to isolate key performance drivers; combine insights with a data-driven approach to develop fraud defenses.
• Collaborate with other internal teams to serve as a client advocate for fraud and risk items and special projects/mitigations.
• Report risks identified to the appropriate team and/or management.
• Manage, monitor, and report risks within the role’s scope, including Information Security risks.
• Maintain regular and reliable attendance. Some on-call work is required.
• Be available for early/late hours and weekends to ensure client support for fraud monitoring or mitigation, as needed.
• Stay current with industry and client fraud trends.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Business, Statistics, Mathematics, Computer Science, Engineering, or Economics, or related field; or a combination of education and experience.
• Seven (7) years within the financial services industry required.
• Seven (7) years professional experience in risk analytics, mitigating risk and/or fraud services required.
• Experience with Fraud Detection Work Center and/or FDR system experience required.
• Payments processing system knowledge preferred.
• Strong analytical and problem-solving skills, including deep experience working with fraud detection strategies, rules tuning, and fraud modeling.
• Strong proficiency with SQL, with the ability to analyze large, complex datasets and derive actionable insights.
• Strong understanding of fraud metrics, forecasting methods, and false positive/true fraud trade-offs.
• Excellent problem-solving skills with the ability to synthesize complex data into actionable insights.
• Strong communication skills, including the ability to communicate technical subject matter clearly and succinctly to other team members and financial institutions.
• Ability to prioritize and make quick decisions under tight deadlines.
• Regular attendance and reliability required.

Preferred Qualifications

• Experience with fraud orchestration and decisioning tools (e.g., DefenseEdge, Falcon, Advance Defense, Fraud Navigator).
• Project management experience.

Compensation & Benefits

• Salary range: $67,700.00 - $86,300.00 - $104,900.00
• The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; actual compensation may vary based on relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations.

Benefits may include:

• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Location

• Remote-first role with flexible work arrangements (on-call and availability for early/late hours and weekends required as needed).

Additional Information

• This role is currently not eligible for sponsorship.
• Equal opportunity employer; considers applicants without regard to protected characteristics under federal, state, or local law.