Senior Specialist, Outsourced Payroll (ADP WFN)

Overview

This role supports client payroll processing and client service activities, including accuracy of payroll data and tax calculations, report preparation, and participation in client implementations and technology support.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment

Client Service

• Establish strong, trusted relationships by consulting with clients on payroll-related matters
• Maintain confidentiality of employee data
• Accurately convey detailed information in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team as needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide honest, timely feedback
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 3 years of relevant payroll experience
• Bachelor’s degree preferred; experience can be considered in lieu of degree
• CPP preferred
• Experience with ADP RUN software and implementation experience
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience, apply new knowledge and skills in daily work, and share with colleagues as appropriate

Compensation & Benefits

• Pay range: $55,000 to $91,500
• This range reflects a good-faith and reasonable estimate of compensation expected at the time of posting. Actual compensation depends on factors including skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs.
• Not typical for an individual to be hired at or near the top of the range. Compensation decisions depend on the facts and circumstances of each case.

Location

Work location status and requirements should be discussed with the employer’s talent acquisition professional for the opportunity being explored.