Senior Specialist, Outsourced Payroll (ADP WFN)

Overview

This role supports client payroll services, including payroll preparation, reconciliation, reporting, and client-facing technical support. Responsibilities also include assisting with implementations for new clients and sharing knowledge with team members.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters
• Maintain confidentiality of employee data
• Communicate detailed information accurately in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff on client, software, payroll, and process topics
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Share insights and lessons learned to build team capabilities and knowledge
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Qualifications

• 3 yrs relevant payroll experience required
• Bachelor’s degree or experience in lieu of degree
• CPP preferred
• Experience with ADP WFN software and implementation experience
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented with strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Pay range: $55,000 to $91,500
• This range represents a good-faith and reasonable estimate of compensation at the time of posting. Actual compensation depends on factors including skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs.
• Compensation decisions are based on the facts and circumstances of each case.
• Eligible employees receive a compensation and benefits package.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.