Single Billing Office Customer Service Representative, FT, Days, - Remote

Overview

This opportunity is with a healthcare services organization seeking a professional to support patient billing and account management. The role involves direct interaction with patients to assist with billing inquiries and payment follow-up, contributing to improved patient satisfaction and experience.

Responsibilities

• Manage a high volume of inbound and outbound calls related to self-pay account follow-up
• Assist patients by providing information, addressing complaints, and resolving issues
• Analyze data to identify reasons for claim denials, non-payment, and overpayment
• Educate patients on claim processing, deductibles, coinsurance, and co-pays
• Ensure compliance with privacy, HIPAA, and other regulatory requirements

Requirements

• High School diploma or equivalent
• Minimum of two years' experience in billing, bookkeeping, or accounting
• Knowledge of accounts receivable, cash posting, and claims processing functions
• Familiarity with the Revenue Cycle and Epic system
• Strong written and verbal communication skills

Preferred Qualifications

• Customer service experience in a healthcare setting
• Experience with financial assistance programs and payment plans
• Ability to manage difficult conversations professionally and calmly
• Understanding of compliance regulations related to billing
• Experience using patient management systems

Compensation & Benefits

• Opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment
• Participation in special assignments and ongoing training

Location

Position is within the healthcare services industry; specific location details to be provided by the employer.