Specialist, Receivables Management

Overview

This role focuses on maintaining the financial health of the business by accelerating cash flow, protecting revenue, and strengthening customer relationships across a complex portfolio of accounts. The Collections Specialist influences Days Sales Outstanding (DSO) performance by partnering cross-functionally to resolve billing challenges impacting enterprise customers. The position ensures accuracy, accountability, and transparency in accounts receivable operations at scale through analytical rigor and proactive communication.

Responsibilities

• Monitor assigned account portfolios to ensure timely collection of outstanding invoices and reduce aging balances
• Implement proactive outreach strategies via phone, virtual meetings, and email to resolve past due accounts
• Manage end-to-end collections activities for designated accounts, ensuring accountability for cash flow performance
• Collaborate with Sales, Revenue, Customer Care, and Order Management teams to resolve account discrepancies and prevent recurring issues
• Analyze credit memo and write-off activity to identify trends, risks, and opportunities for improvement
• Prepare biweekly collections reports and deliver accurate monthly cash forecasting for assigned portfolio
• Investigate and process customer credits related to tax exemptions, billing errors, and approved rebates
• Support strategic initiatives to meet or exceed DSO targets and improve operational efficiency

Required Qualifications

• 5 to 7 years of progressive experience in credit and collections within a corporate environment
• Prior SaaS collections experience, with knowledge of recurring billing structures and complex customer contracts
• Strong analytical skills to interpret financial data and support informed decision-making
• Clear and professional communication skills, both written and verbal
• Effective negotiation skills to reach mutually beneficial payment resolutions
• Ability to manage multiple priorities and meet established deadlines
• Strong attention to detail and accuracy in financial reporting

Preferred Qualifications

• Experience working within enterprise or high-volume accounts receivable environments
• Proficiency with ERP or financial systems to enhance reporting and portfolio visibility
• Ability to collaborate effectively across cross-functional teams in a matrixed organization
• Adaptability to thrive in a dynamic, performance-driven environment

Compensation & Benefits

• Base salary range: $51,800.00 - $91,000.00 (actual salary varies based on experience, qualifications, skills, and location)
• Potential eligibility for commission or performance-based bonuses
• Medical, dental, and vision insurance
• Telehealth coverage
• Flexible work schedules and work-from-home opportunities
• Development and career growth opportunities
• Open time off in addition to 10 paid holidays
• 401(k) matching program
• Adoption assistance
• Fertility treatments

Location

Flexible work arrangements including remote work options are available.