Sr Analyst, Tax Filing (Employment Tax) | VIRTUAL US

Overview

This role manages complex payroll tax filing activities to ensure compliance with federal, state, and local tax regulations, while supporting client service delivery within the Employment Tax Solutions organization.

As a subject matter expert for payroll tax filing operations, you will provide guidance to analysts, drive issue resolution, identify process improvements, and partner with internal and external stakeholders to support accurate and timely tax compliance for assigned clients.

Responsibilities

Payroll Tax Compliance & Filing

• Manage complex federal, state, and local payroll tax filing activities across multiple jurisdictions.
• Ensure timely and accurate filing of payroll tax returns and payments in accordance with regulatory requirements.
• Research and resolve tax filing discrepancies, notices, agency inquiries, and tax account issues.
• Analyze payroll tax data to identify trends, risks, and compliance concerns.
• Maintain up-to-date understanding of payroll tax laws, regulations, and filing requirements.

Client Service & Relationship Management

• Serve as an escalation point for complex client payroll tax filing issues.
• Collaborate with clients to resolve tax-related concerns and provide consultative guidance.
• Participate in client meetings to discuss filing performance, compliance risks, and resolution plans.
• Build and maintain effective relationships with clients, tax agencies, and internal teams.

Operational Excellence

• Monitor filing workflows and service-level agreements to ensure successful delivery of client commitments.
• Identify opportunities to improve processes, increase efficiency, reduce risk, and enhance service quality.
• Develop and maintain standard operating procedures, process documentation, and best practices.
• Support audit and compliance readiness activities.

Leadership & Mentorship

• Provide coaching, training, and guidance to analysts and new team members.
• Share payroll tax expertise and support knowledge development across the team.
• Assist leadership with workload balancing, project support, and operational initiatives.
• Lead or support special projects and continuous improvement efforts.

Issue Resolution & Risk Management

• Investigate root causes of filing failures, compliance gaps, and service issues.
• Partner with cross-functional teams to implement corrective actions and controls.
• Escalate critical issues and compliance risks appropriately.
• Support agency registration, account maintenance, and tax profile updates as needed.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Human Resources, or related field, or equivalent work experience.
• 5+ years of payroll tax filing, payroll tax compliance, or payroll operations experience.
• Advanced knowledge of federal, state, and local payroll tax regulations.
• Experience researching and resolving tax notices and agency correspondence.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with payroll tax platforms such as MasterTax, ADP SmartCompliance, Workday, Ceridian, UKG, or similar solutions.
• Experience supporting large enterprise or multi-state payroll tax environments.
• Knowledge of tax registrations, agency account maintenance, and power of attorney processes.
• Process improvement, Lean, Six Sigma, or project management experience.
• Certified Payroll Professional (CPP) certification preferred.

Compensation & Benefits

Salary Pay Range

• Minimum - Maximum: $49,560.00 - $92,040.00

Benefits

• Health coverage
• Wellbeing programs
• Paid leave (vacation, sick, parental)
• Retirement plans
• Learning opportunities
• Additional benefits supporting health, wellbeing, finances, and future

Background Check Contingency

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. Checks may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. Specific checks applicable to the role and location will be provided during the recruitment process.

Location

Authorization to work in the Employing Country is required: applicants must have current and future work authorization in the country where they’re applying, without the need for visa sponsorship by the employer.

Equal Opportunity

The employer is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting the recruiter.

Success Measures

• Timely and accurate tax filings and payments
• Reduction in filing errors, penalties, and agency notices
• Successful resolution of complex client and agency issues
• Client satisfaction and service delivery performance
• Contributions to process improvement and operational efficiency
• Development and support of junior team members
• Achievement of compliance and audit objectives

Additional Information

Management may assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.