Sr. Credit & Accounts Receivable Specialist

Overview

Remote position supporting credit and accounts receivable operations. Salary: $72K - $82K.

This role executes day-to-day credit activities and coordinates customer collections. You will manage disputes and deductions, maintain accurate customer account information, and help ensure timely cash collection. Working as a key liaison across Finance, Sales, Customer Service, and customers, you will support credit policy implementation and ongoing improvements to Order-to-Cash (OTC) processes through SAP.

Responsibilities

• Credit Administration: Support execution of credit policies and procedures by assisting with customer credit reviews, maintaining customer credit files, monitoring credit exposure, and coordinating credit limit recommendations under the direction of the Senior Accountant – Credit & Accounting Operations.
• Accounts Receivable Management: Manage an assigned portfolio of customer accounts to promote timely collections while maintaining positive customer relationships. Monitor account aging, payment trends, and collection activities.
• Dispute & Deduction Coordination: Coordinate resolution of customer short payments, deductions, chargebacks, and invoice disputes by partnering with Sales, Customer Service, Logistics, and Accounting. Maintain dispute cases within SAP and monitor resolutions through completion to accelerate cash collection.
• Customer Account Maintenance: Maintain accurate customer master data, credit information, payment terms, and supporting documentation within SAP and related financial systems to ensure data integrity and compliance.
• Cross-Functional Collaboration: Partner with Sales, Customer Service, Accounting, Supply Chain, and customers to resolve payment issues, improve communication, and support the OTC process.
• Reporting & Performance Analysis: Prepare and maintain operational reports for accounts receivable aging, credit exposure, deductions, disputes, collections, and other key performance indicators. Analyze trends and provide recommendations to improve cash flow and operational performance.
• Process Improvement: Identify opportunities to streamline credit, collections, dispute management, and accounts receivable processes. Support system enhancements, testing, and implementation of new business processes.
• Compliance & Internal Controls: Ensure customer credit activities, dispute documentation, and collection processes comply with company policies, internal controls, and audit requirements with complete and accurate supporting documentation.
• Operational Support: Act as a flexible contributor within the Accounting Operations team, supporting month-end activities, special projects, ERP initiatives, and other operational priorities as assigned.
• Other duties: Complete additional responsibilities as assigned.

Requirements

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• 2–4 years of experience in Accounts Receivable, Credit, Collections, Customer Service, or a related Accounting Operations role.
• Technical skills: Experience working with an ERP system, preferably SAP or a similar enterprise financial system; proficiency with Microsoft Excel.
• Accounts receivable knowledge: Basic understanding of accounts receivable, collections, customer deductions, dispute resolution, and customer account maintenance.
• Strong analytical and problem-solving skills to research and resolve customer payment issues.
• Excellent communication and interpersonal skills to build positive relationships with customers and internal business partners.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated attention to detail and accuracy when reviewing customer accounts, processing transactions, maintaining documentation, and preparing reports.
• Willingness to learn, adapt, and support continuous improvement initiatives within the Accounting Operations team.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Salary: $72K - $82K.

Location

• Remote

Reasonable Accommodations

To accomplish essential functions, individuals must be able to perform satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Competencies

• Positive Attitude
• Accountability
• Analytical Thinking
• Initiative
• Communication
• Customer Focus
• Collaboration
• Attention to Detail
• Adaptability
• Continuous Improvement