Sr. Manager, Digital Accounts, Order to Cash

Overview

This role is part of the organization’s Nashville Shared Services Center (SSC), which provides financial and administrative support for US, Canadian, and Latin American Recorded Music and Publishing businesses. The Digital Accounts Order to Cash (OTC) leader will manage operational and technical processes for digital invoicing, royalty stream accounts receivable, revenue assurance, risk assessments, cash application, and related controls.

Responsibilities

• Lead the Digital and Royalty Stream AR team and ensure operational tasks are completed as required.
• Own and manage invoices, collections, cash application, revenue assurance, and risk assessments.
• Support cash forecasting, bad debt management, and coordination with stakeholders within and outside the organization.
• Facilitate setup and tracking of new accounts; maintain relationships with DSPs and licensing and sync partners for Recorded Music and Publishing segments.
• Manage DSP portal access and statement tracking, including shared credentials and follow-up on missing statements.
• Provide input and analysis on risk of Digital Accounts; manage the Risk Review schedule and timeline for the Digital portfolio.
• Serve as primary contact for SSC Accounting, Legal, Finance, and Business Teams.
• Review contracts for terms, advances, payments, reporting, and pricing for use in tracking and reconciliation projects.
• Manage and track Invoice Advance/Guarantees, Formatting, and Prep Fees to ensure timely payment.
• Implement, translate, and review contractual language for royalty-related revenue stream customers and other partners.
• Accurately record and report all digital revenues by media type; ensure cash is properly applied and that revenue recognition triggers are met.
• Lead and develop internal and offshore resources, including day-to-day management of the offshore Digital team (SLAs, coverage, SOPs, knowledge transfer, and escalation).
• Assist in preparing cash forecasts for significant revenue streams in partnership with FP&A.
• Prepare accruals for outstanding unprocessed or revised sales reporting files.
• Work with customers to resolve account discrepancies and collect additional monies.
• Own unapplied cash and on-account/advance balances; reconcile lump-sum collective receipts to invoices and clear residuals per contract terms.
• Partner with Sales and Business Development on payment plans and customer escalations, with decisions documented.
• Ensure proper tracking of income for cash projection and application references.
• Oversee daily cash reporting and related follow-up processes.
• Define and monitor aging, unapplied cash, billing accuracy, on-time invoicing, and collection effectiveness.
• Develop efficient, innovative approaches to streamline and improve processes for use and storage of data reported (e.g., “Current List,” “Digital Income,” and other Excel spreadsheets).
• Focus on cleanup activities while identifying process improvement opportunities.
• Lead account review, cash forecast, and bad debt meetings with Corporate Controllership and Finance Shared Service Leadership.
• Facilitate monthly royalty payments for promotional funds, rights holders, and other internal payees as needed.
• Support revenue recognition functions where applicable.
• Partner with RTR on AR and cash reconciliations and SOX evidence for Digital.
• Own and review SOX controls established and operating over the Digital portfolio.
• Maintain SOPs, backups, and cross-training for Digital close and SOX tasks.

Requirements

• 10 years of progressive experience in Finance Operations, shared services, revenue recognition, accounts receivable, and related OTC processes or revenue accounting.
• Minimum of five years leading large teams, including outsourced support resources.
• Deep expertise in SAP S/4HANA and Vistex (or a similar royalty and billing platform).
• Expert process knowledge of Customer Master Data, Credit Management, Billing, Collections, Dispute Management, and Cash Application.
• Bachelor’s degree required (Finance preferred).
• Strong understanding of internal controls, data governance, and SOX compliance.
• Proficiency with BI software and Excel (or other tools) to construct data matching models.

Preferred Qualifications

• Deep understanding of ASC 606 (US GAAP) and/or IFRS 15 (Revenue from contracts with Customers).
• Detailed understanding of Music Industry revenue streams.
• MBA in Finance.
• Working knowledge of Music Industry metadata on products, tracks, and other artist-related works.

Compensation & Benefits

• Salary Range: $120,000 to $125,000 Annually
• Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Location

• #LI-Remote