Sr. Manager Total Rewards

Overview

The organization is seeking a Senior Manager, Total Rewards to lead hands-on payroll and benefits operations. This role focuses on reviewing and approving U.S. payroll, administering benefits programs, and maintaining accurate employee and carrier data. You will oversee annual open enrollment, benefits rates, carrier feeds, audit readiness, and Rippling administration, working closely with HR, Finance, brokers, and benefits providers to resolve complex operational issues and strengthen controls.

Responsibilities

• Review and approve U.S. payroll before submission, validating payroll changes, deductions, adjustments, and reconciliations; partner with payroll processors and Finance to resolve discrepancies and meet processing deadlines.
• Oversee benefits administration, including rate updates, employee contribution schedules, and accurate payroll deductions.
• Manage eligibility and enrollment feeds to Allstate, Lincoln, and other benefits carriers; monitor file delivery, troubleshoot errors, and reconcile coverage and billing records.
• Lead annual open enrollment, including vendor coordination, Rippling configuration, employee communications, election validation, and post-enrollment reconciliation.
• Oversee payroll and benefits updates for new hires, terminations, and other employee status changes, ensuring timely processing and accurate records across Rippling and carrier systems.
• Maintain Rippling workflows, reporting, data quality, and appropriate access controls; identify opportunities to automate recurring tasks and improve service delivery.
• Prepare for payroll and benefits audits by coordinating documentation requests, maintaining audit trails, and tracking remediation of findings.
• Serve as an escalation point for complex payroll and benefits issues, manage provider relationships, and strengthen documented procedures and operational controls.

Requirements

• Progressive experience in total rewards, benefits, or payroll operations, including senior-level ownership of complex processes and cross-functional initiatives.
• Experience reviewing and approving U.S. payroll, including validating deductions, adjustments, and reconciliations and resolving processing exceptions.
• Hands-on proficiency with Rippling, including payroll and benefits administration, workflows, reporting, and data management.
• Experience administering benefits rates and employee contributions and leading annual open enrollment from planning through reconciliation.
• Experience managing benefits carrier feeds, eligibility records, and billing reconciliations.
• Experience managing payroll and benefits changes for new hires, terminations, and other employee status changes.
• Experience supporting payroll or benefits audits and maintaining documented procedures, approval controls, and audit-ready records.
• Strong analytical and problem-solving skills, attention to detail, and sound judgment when handling confidential employee information.
• Ability to manage competing priorities, coordinate vendors, communicate clearly, and partner effectively with HR, Finance, and external providers.
• Experience coordinating India payroll with local teams or service providers is a plus, but is not required.

Preferred Qualifications

• Direct experience with Allstate, Lincoln, or comparable benefits providers.

Compensation & Benefits

• Eligible to participate in benefit programs beginning on Day #1.
• Comprehensive benefits package including:
  • Remote/Hybrid workplace options
  • Health Benefits
  • Unlimited Flexible Time Off
  • Family Planning Services
  • Tuition Reimbursement
  • Paid Family Leave
  • 401(k) Matching
  • Pet Insurance
  • In-person and Virtual Social Experiences
  • Career Pathing
  • Focus Time Fridays
  • And more

Location

• Remote/Hybrid workplace options