Overview
The Senior Tax Analyst role supports enterprise-level customers with complex, high-liability indirect tax compliance across multiple jurisdictions. This position focuses on accurate multi-jurisdictional filings, reducing compliance risk, and strengthening customer confidence, particularly within the hospitality sector involving Online Travel Agencies and Hotel Management Groups. The role contributes to protecting customer revenue, mitigating tax exposure, and advancing AI-enabled operational strategies.
Responsibilities
- Manage end-to-end preparation and filing of multi-jurisdiction indirect tax returns, ensuring 100% on-time submission in line with service level agreements (SLAs).
- Act as the primary compliance contact for assigned enterprise customers.
- Analyze transactional data to identify discrepancies or filing risks before submission.
- Perform month-end reconciliations to align reported liabilities with customer expectations.
- Resolve advanced customer inquiries and tax notices with minimal supervision.
- Conduct quality assurance reviews related to tax content and jurisdictional updates.
- Enhance cycle time, accuracy, and scalability through process and technology improvements.
- Collaborate cross-functionally to improve compliance execution and customer experience.
Success Metrics (12 Months)
- Independently manage assigned enterprise customers with minimal escalation.
- Consistently achieve 100% on-time filing performance.
- Maintain high accuracy with reduced rework or notice volume.
- Implement at least one documented AI-driven workflow improvement.
- Reduce manual review time per filing cycle while maintaining quality.
- Demonstrate strong working knowledge of AvaTax and Returns Console.
- Successfully onboard smaller new customers independently.
Requirements
- Bachelor of Science in Accounting, Finance, or a related field.
- 1–3 years of experience in indirect tax (Sales & Use, Communications, Lodging, or similar).
- Experience with multi-jurisdiction tax filings.
- Strong analytical skills and intermediate proficiency in Microsoft Excel.
- Proven ability to manage deadlines in a high-volume environment.
- Strong written and verbal communication skills.
- Demonstrated application of AI tools to improve efficiency, accuracy, or customer experience.
AI and Team Leadership Expectations
- Utilize applied AI expertise to improve case management and compliance workflows, enhancing resolution speed, accuracy, and scalability.
- Share AI best practices to elevate team capability and promote broader adoption.
- Leverage AI tools to accelerate month-end reconciliation and filing cycles.
- Draft executive-level communications using AI with professional judgment.
- Use AI to summarize customer issues and actions.
- Quantify measurable impacts such as reduced review hours or improved on-time filing rates.
- Implement at least one AI-enabled workflow enhancement within the first 12 months.
- Apply AI responsibly in alignment with security standards.
- Raise standards for case ownership, resolution quality, and customer communication.
- Improve team capability through knowledge sharing, documentation, and peer support.
- Identify root causes to reduce repeat issues and improve processes.
- Simplify workflows to increase efficiency and eliminate unnecessary rework.
- Enhance customer outcomes through clearer communication and faster resolution.
- Use data and AI to improve execution quality and elevate peer performance.
Compensation & Benefits
- Competitive compensation package including bonuses.
- Paid time off and paid parental leave.
- Health and wellness benefits vary by location and generally include private medical, life, and disability insurance.
Location
Not specified.
Equal Opportunity Statement
The organization is committed to diversity, equity, and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other protected status. Reasonable accommodations during the recruitment process are available upon request.