Overview
This position provides an elevated level of customer service by delivering reliable financial information and accounting services to users of the First State Financial (FSF) system statewide. Responsibilities include answering phone calls and responding to emails, logging service desk tickets for user inquiries, system password resets, and system or document processing issues. The role involves resolving or escalating tickets to appropriate subject matter experts. The incumbent must be trained in and understand all 13 FSF Modules. Additional duties include maintaining training schedules and completion records to ensure FSF security requirements are met.
Responsibilities
- Provide guidance, direction, and recommendations to state agencies, organizations, vendors, or others in assigned fiscal oversight functions at the state level.
- Review, analyze, reconcile, and/or approve financial transactions, system processes, reports, or other financial data within integrated financial information systems.
- Interpret, explain, and ensure compliance with state and federal laws, rules, regulations, standards, policies, procedures, internal controls, and reporting requirements.
- Research, collect, analyze, and interpret various data and reports; clarify information; troubleshoot discrepancies, errors, unexpected results, or process flaws.
- Make determinations and define solutions to maintain data integrity and security, including updates, corrections, reclassifications, adjustments, or changes to user access.
- Run queries and prepare, analyze, and distribute a variety of reports.
- Participate in analyzing state accounting services, automated financial information systems, or software applications to determine functional and technical requirements and ensure business and user needs are met.
- Conduct special assignments and projects such as system testing, upgrades, updates, enhancements, statewide reporting, or compliance work.
- Recommend changes to processes, procedures, and forms to improve efficiency and internal controls.
- Use automated information systems and computer software to research, review, analyze, document, and report on financial information.
- Deliver excellent customer service to internal and external customers and the public through in-person, electronic, or written communication.
- Communicate and interact effectively with diverse populations across cultures, abilities, genders, ethnicities, ages, and races.
- Maintain, review, verify, and update system tables and configurations to ensure compliance with applicable laws, rules, regulations, and business needs.
- Perform other related duties as required.
Requirements
Applicants must demonstrate competence through education, training, and/or experience in the following areas:
- Two years of experience analyzing financial data to provide guidance and consultation to customers, managers, or others.
- Two years of experience compiling, analyzing, and reporting on financial data to ensure effective and efficient accounting of funds or to make projections for financial planning.
- One year of experience ensuring compliance with accounting or payroll laws, rules, regulations, standards, policies, and procedures.
- One year of experience making recommendations for changes or improvements to financial processes, procedures, forms, or automated information systems.
Additional Information
- This position is eligible for telework and alternative work schedules according to the organization's Alternative Work Arrangement Policy. Remote work and flexible schedules may be offered where appropriate and will be discussed during the interview.
- Applicants must be legally authorized to work in the United States. The organization participates in the Federal E-Verify system.
- Employment is contingent upon satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and other required conditions.
- New hires are required to attend a Statewide New Employee Orientation on their first day at designated locations.
Benefits
Eligible employees receive a comprehensive benefits package including:
- Health Benefits, Dental Insurance, Vision Insurance
- Disability Insurance, Group Universal Life Insurance
- Retirement Benefits, Deferred Compensation
- Training and Development Programs
- Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules
- Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance
Selection Process
Applications and supplemental questionnaires are evaluated based on education, training, and experience as they relate to the job requirements. Complete and accurate information including dates of employment, job titles, duties, education, and training must be provided. Correspondence related to the application will be sent via email.
Accommodations
Accommodations are available for applicants with disabilities throughout the application and employment process. Assistance is available for those requiring auxiliary aids or services.
Equal Opportunity
The organization is an Equal Opportunity employer and values a diverse workforce. It encourages applications from individuals representing all races, colors, religions, ages, sexes, national origins, disability statuses, genetics, protected veteran statuses, sexual orientations, gender identities, or expressions.