Student Accounts Processor

Overview

The organization is seeking a Student Accounts Processor within the Office of Student Finance. This role reports to the Assistant Director of Billing Services and supports both active and inactive online and on-site students related to the tuition process.

The position provides support to the Assistant Director of Billing Services to maintain high service standards, delivers excellent customer service to vendors, associates, and students, and uses proactive problem-solving to support success and retention.

Responsibilities include administrative work related to non-counseling student accounts, such as billing, account adjustments, stipends, graduation, and other related account processing. The role troubleshoots issues to ensure tuition obligations are met while maintaining compliance with internal policies and federal financial aid policy and procedures. Internal customer service is extensive and time-sensitive.

Responsibilities

• Maintain a thorough understanding of Title IV funds, regulations, and eligibility requirements
• Process stipends in accordance with Title IV rules and regulations
• Apply knowledge of applicable policies, procedures, regulations, and laws to ensure compliance
• Respond promptly to internal customer service issues, concerns, and escalations
• Support billing procedures on a term and semester basis
• Review pending charges and update tuition and fee configuration
• Perform other duties as assigned (including non-counseling student accounts tasks)

Qualifications

• Bachelor’s degree or equivalent experience
• Demonstrated leadership skills with emphasis on organizational culture, including motivation, delegation, and effective communication of goals
• Excellent phone, email, and virtual face-to-face communication skills; maintains a positive attitude
• Ability to plan, organize, and implement assigned responsibilities
• Ability to work well under pressure and meet established deadlines
• Excellent computer skills, including Microsoft Office products and university systems
• Exceptional problem-solving skills and attention to detail
• Energetic, goal-oriented, and comfortable in a fast-paced environment requiring multitasking

Preferred Qualifications

• Not specified in the job description

Compensation & Benefits

• Pay: $21.64/hour; $45,000.00/annually

Location

This position currently offers the option to work remotely.

Remote work equipment/network requirements:

• Connect equipment to the home router using a 50-foot Ethernet cable provided by the organization
• No wireless connections are supported
• Home internet minimum requirements: 25 Mb download speed and 15 Mb upload speed (latency below 40)
• Upload speed is essential for a consistent audio connection for the phone system

The job also requires a flexible schedule and weekend hours to meet the needs of the university.

Schedule:

• Monday through Friday, exact hours to be determined by business needs.