Student Accounts Specialist

Overview

This role is a Student Accounts Specialist supporting the Office of Student Financial Services. The position is regular, full-time, and remote, working 37.5 hours per week. The FLSA status is Non-Exempt.

The budgeted salary range is $22.08 – $26.50. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices.

Responsibilities

• Provide customer service and support to students, student sponsors, and University personnel regarding all aspects of a student’s tuition account, including:
  • Billing and payments
  • Admission deposits and registration
  • Impact of student loans and scholarships on account balances
  • Collections
  • Policies and procedures related to student account transactions via phone and email
• Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements.
• Monitor Student Account Office Holds as they pertain to leaves of absence.
• Coordinate with other service areas to facilitate consistent delivery of service and information.
• Review student accounts for accuracy; use strong communication skills to diffuse difficult situations, resolve discrepancies or disputes, and communicate technical information.
• Test revisions and upgrades to student payment processing systems.

Requirements

• Associate’s degree in business administration and/or accounting, or a closely related field, or a combination of equivalent education and experience.
• Three years’ experience in accounts receivable, banking, customer service or accounting with proven high volume customer service.
• Preferred experience handling checks and wires.

Preferred Qualifications

• Experience with Ellucian Colleague.

Compensation & Benefits

• Budgeted salary range: $22.08 – $26.50
• Paid time off
• Retirement
• Excellent health insurance

Location

• Remote

Application Instructions

• Position type: Regular, Full-Time
• Deadline to apply: December 3, 2026
• Applications will not be considered complete unless both a resume and cover letter are uploaded.
• Do not use Easy Apply.

Equal Opportunity Employer

Employment is based on personal capabilities and qualifications without discrimination based on race, color, religion, gender (including gender identity and gender expression), sexual orientation, marital status, age, national origin, citizenship status, military/military spouse, or veteran status, disability, or any other protected class as established by law.