Student Finance Advisor

Overview

This full-time remote position supports the Admissions Department by guiding prospective students through the financial aid completion process so the school can request disbursement of funds. The role also collects non-Title IV funds on an as-scheduled basis and advises continuing students—including those preparing for externship or graduation—on options to address account balances before they leave school.

Responsibilities

• Coordinate student communications and send emails where appropriate.
• Follow up on FAFSA and missing document renewals for continuing students.
• Support externship and graduation clearance processes to help students leave school without an outstanding balance.
• Check NSLDS to review student default status, overpayments, and total aggregate loan limit.
• Respond to inquiries related to financial aid and student account issues via phone and email.
• Help reduce Average Accounts Receivables for an assigned student population by proactively reaching out and assisting students with alternatives to reduce AR.
• Demonstrate knowledge of and carefully follow applicable federal and state compliance requirements and regulations, including those prescribed by the Department of Education, accrediting agencies, CIE, and internal policies and procedures.
• Communicate compliance requirements to students and other staff as appropriate, and quickly escalate compliance concerns to the Compliance department.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Excellent customer service skills, including written and verbal communication skills.
• Ability to work in a proactive student finance environment.
• Working knowledge of Title IV Regulations preferred.
• Must be computer and internet literate, with knowledge of (or ability to learn) Campus Vue.
• Flexibility to work evenings and weekends as needed.

Preferred Qualifications

• Bachelor degree or equivalent experience.
• 2–3 years of accounting or finance experience.

Compensation & Benefits

• Anticipated starting salary is based on experience and qualifications.
• Compensation range: $19—$19 USD.
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Location

• Full-time remote position with only occasional, planned onsite or travel requirements.
• Home office setup required (quiet place to work, ability to be on camera, and ability to hardwire into a high-speed internet connection).
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.