Supervisor, Accounts Receivable

Overview

A healthcare revenue cycle management organization is seeking a Supervisor, Accounts Receivable to support the Accounts Receivable Manager in developing team members and managing daily operations. This role involves overseeing Accounts Receivable Specialists, addressing problematic claims, assigning work, and ensuring all key performance indicators (KPIs) and service level agreements (SLAs) are met for assigned clients. The Supervisor will implement strategies to improve revenue and reduce denial trends by collaborating with insurance companies, government payers, and internal departments such as Coding, Billing, and Revenue Integrity. This position also includes full human resource responsibilities for the team, including hiring, terminations, and performance management.

Responsibilities

• Supervise daily workflow of the department, monitor denied payments and unpaid claims trends, and develop remediation solutions.
• Review high-dollar accounts monthly and ensure action logs are completed and verified.
• Conduct team huddles to provide training, share trends, and develop team members.
• Lead team meetings and provide recaps to staff and leadership.
• Manage departmental budget adherence, including overtime control.
• Prepare monthly reports as requested.
• Set departmental goals to optimize performance, improve operations, and meet financial and customer satisfaction targets.
• Ensure team members meet productivity and quality standards.
• Conduct monthly one-on-one performance reviews with associates.
• Address and document behavior, performance, and attendance issues, including corrective actions and performance improvement plans.
• Approve timecards and review team assignments in payroll systems.
• Collect, analyze, and communicate performance data to inform decision-making.
• Collaborate with internal and external customers to impact organizational and patient outcomes.
• Maintain positive relations with ancillary departments to achieve revenue cycle goals.

Requirements

• Bachelor's degree or equivalent experience.
• 1 to 3 years of relevant experience in medical collections, physician/hospital operations, accounts receivable follow-up, denials and appeals, compliance, provider relations, or professional billing preferred.
• Knowledge of claims review and analysis.
• Working knowledge of revenue cycle processes.
• Experience with DDE Medicare system and payer websites for claim status investigation.
• Familiarity with medical terminology and insurance claim terminology.
• Demonstrated advanced use of artificial intelligence (AI) for process and technology improvements, including team management using AI.
• Ability and willingness to travel and work onsite at client, temporary, or corporate office locations as business needs require.
• Certification: Certified Revenue Cycle Representative (CRCR) required either upon hire or within 9 months, or other approved job-relevant certification as approved by senior leadership.

Compensation & Benefits

• Salary range: $46,900.00 - $89,850.00, based on experience.
• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health.
• Career advancement opportunities.

Location

• This is a remote position with required travel to client or corporate locations as needed.

Equal Opportunity

The employer is an equal opportunity employer and does not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other protected category under applicable laws. Reasonable accommodations are provided to qualified individuals with disabilities.