Supervisor, Collections (REMOTE)

Overview

The Supervisor, Collections leads day-to-day operations within the collections team. This role provides hands-on guidance, helps ensure compliance with established procedures and regulations, and focuses on improving cash flow, minimizing bad debt, and maintaining positive client relationships. The supervisor works closely with internal departments to resolve payment issues, address escalated accounts, and monitor team performance.

Responsibilities

• Supervise daily activities of the collections team, ensuring compliance with organizational policies, procedures, and regulatory guidelines.
• Monitor and evaluate team performance; provide regular feedback, coaching, and training to meet individual and departmental goals.
• Develop and implement collection strategies to reduce delinquency and improve cash flow.
• Review and resolve escalated accounts or disputes, coordinating with internal departments and external clients as necessary.
• Ensure accurate documentation and maintenance of records related to collections, payments, and account resolutions in accordance with organizational and regulatory standards.
• Analyze collection data to identify trends, opportunities, and areas for improvement; prepare detailed reports for management.
• Participate in hiring, onboarding, and training new team members to ensure a high-performing and compliant workforce.
• Collaborate with internal stakeholders (billing, customer service, and legal) to address and resolve payment or account issues.
• Contribute to the development of policies and procedures related to collections, recommending changes to enhance efficiency and effectiveness.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Qualifications

• H.S. Diploma or GED required.
• Associate Degree in Finance, Business Administration, or a related field preferred.
• 3-5 years of experience in collections, accounts receivable, or a related field required.
• 1-2 years of supervisory or team leadership experience preferred.

Knowledge, Skills, and Abilities

• Strong understanding of collections processes, regulations, and compliance standards.
• Proficiency in collections software and financial systems.
• Excellent communication and interpersonal skills to interact effectively with team members, clients, and stakeholders.
• Strong analytical and problem-solving skills to resolve complex issues.
• Demonstrated ability to lead, coach, and motivate a team to achieve performance goals.
• High attention to detail and strong organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Compensation & Benefits

• Comprehensive health coverage: medical, dental, and vision plans.
• 401(k) with matching.
• Student loan support: up to $10,000 repayment assistance.
• Educational tuition assistance.
• Competitive pay and full benefits package.

Location

Shared Services Center – Nashville