Supervisor, Credit Training

Overview

This role combines training, supervision, and support for the Credit teams. The supervisor ensures consistent onboarding and ongoing skill development, supports process management initiatives, and partners with trainers and cross-functional teams to streamline training tools and deliver high-quality customer service.

Responsibilities

• Lead Accounts Receivable (AR) and Credit team training to ensure consistency in processes and policies across roles, including AR, Credit, Resale, New Accounts, and Cash Applications.
• Coordinate new hire onboarding, including initial paperwork, time clock system setup, attendance policy review, IT setup, and interdepartmental meet-and-greets.
• Oversee training on core functions such as AR and Credit processes, communication, customer service, and role-specific tasks.
• Oversee Confluence documentation to ensure process manuals and training materials remain current and accessible.
• Partner with QA, AR Specialists, Supervisors, and Project Teams to create refresher training sessions and materials for ongoing development and new project rollouts (e.g., Adyen, ECMPro, HRC).
• Improve training tools and explore new platforms to unify and enhance department-wide training efforts.
• Evaluate team members’ productivity and time management to ensure adherence to policies and procedures.
• Serve as an approachable point of contact for staff; provide weekly touchpoints for direction and support, help team members achieve goals, and respond to feedback.
• Prepare and communicate regular performance evaluations, including annual reviews.
• Evaluate consistency of department metrics; collaborate on performance measurement and forecasting for all roles.
• Collaborate with department leadership to set goals, track performance metrics, and communicate effectively with stakeholders.
• Assist with departmental projects as needed, using a proactive approach to anticipate needs and manage tasks.
• Provide feedback and facilitate communication across AR, Credit, Resale, New Accounts, and Cash Applications.
• Communicate policy updates and help manage consistent implementation across teams.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor’s Degree or equivalent experience.
• Some experience in an Accounts Receivable department.
• Demonstrated outstanding customer service skills and an understanding of customer service expectations.
• High level of competency with PC and software applications.
• Ability to communicate effectively individually and lead a group.
• Ability to work as part of a team, self-directed, and with minimal supervision.
• Demonstrated strong negotiating and decision-making ability.
• Excellent verbal and written communication skills.
• Ability to communicate with diplomacy and empathy; capable of diffusing stressful situations with patience and understanding.
• Excellent time management skills.
• Demonstrates a positive, professional demeanor and approach.

Compensation & Benefits

• Salary Range (hourly):
  • $32.56 - $43.27 (WA, NJ)
  • $29.79 - $39.59 (MN, NV, TX, VA)
  • $28.65 - $38.08 (AZ, ID, FL MT, OH)
  • Based on experience.
• Bonus: Annual discretionary bonus up to 10% of base salary.
• Paid Time Off: Accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Also receive 8 paid holidays and 1 paid family day off.
• Additional Benefits:
  • Comprehensive medical, dental, and vision benefits
  • 401k plan with matches of $1 for $1 up to 4% of earnings (matched & vested at every pay cycle)
  • Life insurance
  • Short/long-term disability coverage
  • Paid maternity/paternity leave
  • Pet insurance

Location

• Remote
• Standard working hours: 8:00–5:00 PST
• Travel: Periodic travel may be required.
• Physical requirements: Regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. Ability to perform close visual work on a computer for extended periods. May occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.