Suspense Specialist

Overview

This position is for an Administrative Specialist I (Suspense Specialist) within the Submissions Processing Division of a state Department of Revenue. It is a full-time, in-state teleworking role focused on timely posting of suspended paper and electronic tax documents to taxpayer accounts.

Responsibilities

• Post suspended tax documents accurately and timely to taxpayer accounts
• Utilize knowledge of ITAS and PSRM tax schedules and associated tax forms
• Collaborate with the Distribution Unit and other divisions to ensure suspended returns are posted according to guidelines
• Consult with Administrative Officers on complex items
• Provide support to other areas within the department regarding suspended items

Requirements

• High school diploma or GED
• Two years of related administrative experience or an equivalent combination of education and experience
• Knowledge of general office procedures and proficiency with computers, including Microsoft Office and mainframe applications
• Intermediate typing and keying skills; experience using an adding machine preferred
• Ability to analyze, problem solve, and interpret data related to tax return processing
• Ability to meet quality and quantity work performance standards
• Ability to establish and maintain effective working relationships independently and in group settings

Preferred Qualifications

• Experience with tax schedules and forms
• Familiarity with tax laws and form changes

Compensation & Benefits

• Salary range: $39,244.00 - $43,000.00
• Comprehensive state benefits including health insurance options
• Participation in standard and supplemental retirement plans
• Access to a flexible benefits program with pre-tax options
• Twelve paid holidays annually
• Fourteen vacation days per year, increasing with length of service
• Twelve cumulative sick days per year
• Paid parental leave
• Personal observance and community service leave
• Longevity pay based on length of service
• 401(k) and 457 retirement plans
• Eligibility for Public Service Loan Forgiveness Program

Additional Information

• This position requires federal and state criminal background checks, which may include fingerprinting and verification of tax compliance.
• Tax compliance is defined as having filed and paid all state taxes owed or currently being in a non-delinquent payment status.
• Applicants must document all related education and experience on the official state application to be considered.
• Veteran's preference applicants should provide a copy of form DD-214.
• Reasonable accommodations are available for applicants with disabilities or for religious observances.

Location

This is an in-state teleworking position within the state.