Tax Resolution Specialist

Overview

This role is responsible for resolving complex payroll tax issues by identifying root causes tied to tax requirements. The Tax Support Specialist works directly with customers to help resolve payroll tax notices, complete amended tax returns, and support clients through CRM, email, and phone.

Responsibilities

• Resolve in-depth payroll tax issues across federal, state, and local taxing agencies
• Prepare amended tax returns while ensuring compliance with applicable federal, state, and local payroll tax regulations
• Review and process adjustments for quarter-end and year-end tax processing to ensure accurate reporting
• Prepare and submit payroll taxes and returns accurately and on time
• Act as a client advocate for payroll tax filing matters
• Maintain the tax database while preserving data integrity
• Complete EFT registrations as needed and submit to the agency via mail, email, or fax
• Update existing client rate changes via SUI Rate Exchange
• Communicate changes in tax compliance requirements

Job Complexity

• As a highly skilled specialist, contribute to the development of concepts and techniques
• Complete complex tasks using creative and effective approaches

Interaction & Supervision

• Work on complex assignments requiring independent action and a high degree of initiative
• Make recommendations for new procedures
• Determine methods and procedures independently on new assignments
• Use initiative and judgment to complete recurring assignments, often acting as a facilitator and team leader

Requirements

• Minimum of 6+ years of related experience
• Bachelor’s degree in accounting or business administration
• Highly organized with attention to detail and the ability to meet critical deadlines
• Analytical mindset with strong problem-solving abilities and creative resolution skills
• Strong written and verbal communication skills to interface effectively with individuals at various levels
• Ability to work well under pressure
• Self-motivated, able to manage multiple projects in a fast-paced environment
• Strong Microsoft Office experience, including Excel and Word
• Strong product, service, and technical tax background

Preferred Qualifications

• None listed

Compensation & Benefits

• Non-exempt FLSA classification
• Benefits details not provided in the description

Location

• Remote

Work Authorization

• Employee must be legally authorized to work in the United States

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds

Travel Required

• No

Additional Information

• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
• Duties, responsibilities, and activities may change at any time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Equal Opportunity Statement

The employer is an equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.