Transition Manager, Lease Administration

Overview

This position is responsible for managing Lease Administration client implementations and overseeing the full transition lifecycle—from discovery and data extraction through migration, validation, process documentation, stabilization, and handover to the designated Lease Administration team.

This role is Remote and will be based out of various locations listed above. This posting is for an existing vacancy within the organization.

Responsibilities

• Manage Lease Administration client implementations and transition projects, including discovery, data extraction, migration, abstraction, validation, process documentation, stabilization, and handover.
• Coordinate and centralize schedules, reports, and communication plans for new business and expansions.
• Manage multiple projects concurrently and track project team accountability to scope, schedule, and budget.
• Provide quality control within the database to identify errors and inconsistencies during the onboarding phase.
• Create, edit, and run reports in most Lease Administration databases.
• Oversee lease abstraction, translation, and quality control processes for transition projects.
• Ensure timely and accurate abstraction or input of all rental obligations and other important lease information during onboarding, aligned to the agreed transition timeline.
• Interpret complex commercial lease language and ensure detailed accuracy.
• Maintain evergreen templates, and develop account processes, procedures, and playbooks including RACI charts.
• Maintain thorough understanding of client agreements for team accounts, including boundaries of scope of work, fee structure, billing frequency, and payee information; ensure information is correctly entered into WorkTrac.
• Program manage transition delivery, including project timelines and Gantt charts, risk and mitigation strategies, action tracking, meeting agendas, and meeting minutes.
• Conduct regular meetings and reviews with clients.
• Partner with the assigned Lease Administration team to develop strong client governance programs (e.g., reporting cadence and business reviews) during transition.
• Manage client escalations and ensure timely resolution of issues.
• Oversee and ensure the global team is delivering services.
• Support RFI and RFP response development, including pricing and presentation decks.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignment and delegation of database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease administration account team members to review work, discuss outstanding issues, and determine next steps.
• Lead with impactful communication and maintain a professional presence across internal and external stakeholders.
• Foster effective communication and engagement with all team members to support collaboration.
• Maintain file systems and ensure data integrity of initial information uploaded to the database application used for tracking tenant and lease-related data for new account setups during transition.
• Oversee data migration from legacy systems and target systems, including data mapping, ETL processes, and/or reconciliation between tools.
• Provide training for lease administration systems and dashboards.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Develop initial monthly rental payment schedules.
• Assist with monitoring, reviewing, and approving Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords; review leases to ensure accuracy of charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain client transition financial forecasts for internal tracking and budgeting.
• Confirm and approve monthly client billing, ensuring pass-through expenses are billed per contract and internal transition processes.
• Track A/R for assigned clients and escalate to appropriate parties.
• Provide regular status reports to internal management.
• Support knowledge and review of Lease Administration scope of services, master service agreement, and intercompany contractual review/development in partnership with legal, risk, and security teams.
• Develop and maintain tracking methods for team workloads and assignments and refresh gearing annually.
• Review and validate team allocations and alignment to contractual scope of work and client expectations; ensure equitable workload distribution.
• Develop roadmaps to streamline and enhance transition program delivery.
• Lead key program initiatives, including Best Practice tracking, Case Study Development, AI partnership with Technology, and Global COE Partnerships.
• Demonstrate working knowledge of Lease Administration tools and systems, including dashboards, WorkTrac, and related platforms.

Requirements

• Bachelor’s degree in business, accounting, real estate, or similar field preferred.
• At least 10 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields, having worked in either (or both) the Landlord or Tenant sector.
• Intermediate to expert level experience with multiple commercial real estate database applications such as CoStar, Yardi, Apex, ProLease, Visual Lease, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.
• Intermediate proficiency with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).
• Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred.
• Must be effective with successful independent work, preferably remotely, and have strong time management skills.
• Must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Direct applicants only; no agencies.

Preferred Qualifications

• Experience with FASB/IFRS accounting rules and general accounting principles.

Compensation & Benefits

• Approximate Compensation Range: $96,955 to $113,000
• Compensation ranges are determined by role, level, and location. The displayed range reflects the minimum and maximum target for new hire salaries for the position across all US locations; within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Bonus: Eligible for an annual bonus, based on company and individual performance.
• Benefits:
  • Employer-subsidized medical benefits (RX, dental, vision)
  • Employer-paid basic life/AD&D insurance
  • Short-term and long-term disability
  • Eligibility to enroll in a 401k plan with employer match
  • 10 days of sick leave and a minimum of 15-days vacation annually
  • Certain senior-level roles are eligible for unlimited time off
  • 10 paid holidays plus two personal flex days
  • Paid parental leave: 12 weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents), available after successful completion of 90 days of employment
  • Individuals may be eligible for different or additional benefits under applicable state law

Location

Remote working arrangement out of various locations listed above.

Additional Information

• Applications are accepted on an ongoing basis.
• The organization does not use AI-enabled tools to sort or decline applications; all decisions are made by the talent acquisition team.
• Equal opportunity employer; reasonable accommodation is available for qualified applicants needing assistance with the application or hiring process.
• Massachusetts-specific note: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.