VP, Business Loan Specialist

Overview

The organization is seeking a VP, Business Loan Specialist to support the Lending Division in delivering strong customer service to prospective and existing lending customers. This role assists applicants with completion of loan applications through the online loan application system, conducts consultative conversations to understand financial needs, and helps structure solutions aligned to available lending programs.

Responsibilities

• Contact referrals (prospects and/or applicants) within the set timeframe as prescribed by the referral system.
• Advise customers on application status and required actions to achieve desired outcomes.
• Interact with customers professionally and courteously via telephone, text, email, or video chat.
• Provide outstanding customer service and build strong client relationships.
• Accurately prescreen and process loan applications through the online application system while collaborating with customers and internal teams to determine whether applicants can be pre-qualified and for which lending product.
• Provide daily updates to the referral system with pertinent customer information.
• Assemble required loan processing documents using the application portal for:
  • SBA Forms
  • Credit Release
  • Financial data and other pertinent documentation
  • Applicable programs: 7A, 504, SLOC, and Conventional, C&I, and Investor CRE lending programs
• Provide timely and accurate status updates of assigned referrals in the referral tracking system.
• Conduct outbound calls to potential customers/referral sources as required by the Compliance Policy.
• Support and assist Team Leader, Underwriters, and Closers by providing complete and accurate information related to customer applications, statuses, or issues requiring follow-up.
• Work with applicants to ensure both the application portal and closing portal are completed within appropriate time frames, supporting progress from origination to closing.
• Maintain contact with Alliance Partners regarding their referrals.
• Maintain strong knowledge of loan policies related to SBA Loan Programs, SLOC, and Conventional Loan Program to explain program features, benefits, and processes.
• Cross-sell other lending and related products/services to new and existing customers, creating a partnership approach focused on helping business owners increase sales, control expenses, and minimize risk.
• When opportunities are identified, live transfer the customer to the appropriate VP, Business Loan Specialist, or add the referral into the referral system.
• Participate in mandatory Community Reinvestment Act (CRA) activities and initiatives, including community outreach, volunteer events, financial education programs, and related efforts as assigned.

Requirements

• Intermediate computer and phone skills.
• Proficient in Microsoft Office suite (Outlook, Word, Excel, etc.).
• Excellent attention to detail, follow-up, and problem-solving.
• Excellent time management.
• Strong listening, verbal, and written communication skills.
• Self-motivated with a strong teamwork attitude.
• Ability to quickly learn about products and services.
• Minimum of 1-4 years of customer service experience.
• Ability to multi-task and manage several applications concurrently.
• Ability to meet deadlines and plan accordingly.
• Familiarity with financial reports (business and personal tax returns, cash flow projections, etc.).

Preferred Qualifications

• Sales or lending experience.

Education & Certification

• Bachelor's degree in Finance, Business, or other related field.

Compensation & Benefits

• Salary range: $65,000 to $90,000 per year.

Location

• Not specified in the job description.