Workday Payroll, Absence and Time Tracking Consultant - Global AMS (Application Managed Services)

Overview

This role is for a Workday Payroll, Absence and Time Tracking Consultant supporting Global Application Managed Services (Global AMS). The position focuses on post-production Workday support, delivering functional and technical work across Payroll, Absence, and Time Tracking, and partnering with teams responsible for day-to-day managed services activities.

Responsibilities

• Serve as an onshore consultant working across Functional/Technical workstreams for assigned accounts, specifically in Workday Payroll, Absence, and Time Tracking.
• Apply and execute AMS (Application Managed Services) and implementation methodologies/activities in Workday functional/technical engagements.
• Collaborate with the Global Delivery Center (GDC) team on day-to-day activities, incidents, root cause analysis, and other work requests.
• Provide on-call support and holiday coverage as required.
• Demonstrate deep knowledge of SLA constructs and ensure adherence.
• Coordinate with external and internal stakeholders to create high business impact.
• Contribute to operational efficiency of the Workday practice.
• Proactively identify and develop reporting dashboards to improve Workday utilization and deliver metrics to HR and the business.
• Work with clients to identify and resolve issues that could impact project scope and/or timeframe.
• Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads, and data audits.
• Ensure system design fits user needs.
• Manage multiple tasks and projects simultaneously—prioritize effectively and thrive in a fast-paced environment.
• Ensure team deliverables are completed on time, including consistent timely reminders to vendors and the project team.
• Drive continual business process improvements across the organization.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of Workday HCM, Payroll, Absence and Time Tracking configuration experience.
• Experience in client-facing roles handling managed services in a global delivery model.
• Workday Certified.
• Ability to multitask and perform a variety of duties.
• Good communication and interpersonal skills.
• Willingness to go the extra mile to solve customer problems.
• Strong analytical skills, including the ability to solve complex incidents and provide recommendations/best practices.

Compensation & Benefits

• Annual salary: CAD 124,717 - CAD 159,040 (depending on experience and other qualifications).
• Eligible for a discretionary annual incentive program, based on performance and subject to the terms of applicable plans.
• Benefits supporting physical, mental, and financial wellbeing.

Location

Opportunities are available across North America, Europe, and Asia Pacific.