Workday Payroll Consulting Manager - AMS

Overview

The organization is seeking a Workday Payroll AMS Consultant (Manager) to join its Workday Application Management Services (AMS) team. This role is ideal for an experienced Workday Payroll professional who thrives in a post-production support environment and partners with clients to optimize their Workday investment.

As a Manager, you will act as a trusted advisor to client stakeholders by leading complex Payroll support activities, troubleshooting issues, delivering configuration enhancements, and driving continuous improvement initiatives.

Responsibilities

• Serve as a trusted advisor to client stakeholders and lead complex payroll support activities.
• Troubleshoot complex payroll issues and conduct root cause analysis.
• Deliver functional and configuration enhancements to improve payroll outcomes.
• Support continuous improvement initiatives across payroll processes.
• Analyze payroll and business requirements, produce functional specifications, and support testing activities.
• Troubleshoot production issues and partner directly with client payroll, HR, and finance stakeholders.
• Drive ongoing optimization, enhancements, release management activities, and issue resolution within an AMS/post-production support model.
• Lead client-facing discussions, providing strategic guidance and advising on payroll-related business processes and Workday best practices.

Requirements

• Minimum 5+ years of proven experience implementing, configuring, or supporting Workday Payroll, including hands-on ownership in a production or post-production (AMS) environment.
• Demonstrated experience serving as a functional subject matter expert for Workday Payroll, including payroll configuration, payroll processing, payroll calculations, tax setup, garnishments, payroll integrations, and compliance-related activities.
• Hands-on experience providing post-production support, including troubleshooting complex payroll issues, performing root cause analysis, and delivering sustainable solutions in a client-facing environment.
• 5+ years of experience analyzing payroll and business requirements, producing functional specifications, supporting testing activities, troubleshooting production issues, and partnering directly with client payroll, HR, and finance stakeholders.
• Strong understanding of North American payroll operations, including U.S. payroll processes, tax regulations, payroll calendars, year-end activities, garnishments, and compliance requirements.
• Experience supporting ongoing optimization, enhancements, release management activities, and issue resolution as part of an Application Managed Services (AMS), Post Production Support (PPS), or managed support model.
• Experience leading client-facing discussions, providing strategic guidance, and serving as a trusted advisor on payroll-related business processes and Workday best practices.
• Bachelor’s Degree in Business, Human Resources, Information Systems, Accounting, Finance, or a related field, or equivalent relevant work experience.
• No travel required, unless requested by the client.

Preferred Qualifications

• Active Workday Payroll Certification.
• Prior experience supporting Workday Payroll in AMS, PPS, or Managed Services environments, including Tier 3 production support.
• Experience supporting related Workday modules, including Time Tracking, Absence, Benefits, Compensation, or Integrations.
• Strong knowledge of Workday release management, feature adoption, and impact analysis for Payroll-related functionality.
• Experience supporting medium to large-scale Workday Payroll environments with complex organizational structures, multiple pay groups, and regulatory requirements.
• Prior team leadership or mentoring experience, including reviewing work, coaching consultants, and supporting knowledge transfer within an AMS delivery model.
• Consulting experience within a professional services organization supporting multiple clients simultaneously.
• Strong communication, stakeholder management, and client relationship skills with the ability to build trust and influence decision-making.

Compensation & Benefits

• Estimated base salary range: $135,000 - $165,000 (USD).
• Inclusive of annual incentive compensation opportunity, total estimated compensation range: $162,000 - $198,000 (USD).
• Eligible to participate in benefit plans including medical, dental and vision coverage and other wellness programs.

Location

• United States of America
• No travel required, unless requested by the client.