Workday Payroll Managed Services Consultant (India)

Overview

This is a full-time remote role in India with service hours from 1:30 PM to 9:30 PM IST.

The employer is seeking a Workday Payroll Managed Services Consultant. Candidates should be serving notice or able to join by January 1, 2027 at the latest.

Responsibilities

• Serve as a named Workday Payroll specialist for customers, providing guidance, best practices, solutions, and instructions using the Workday Payroll platform to meet, enhance, and optimize client business needs.
• Work directly with clients to solve Workday Payroll issues as they arise.
• Act as a liaison between ADP and Workday through SmartCompliance monitoring and issue resolution.
• Configure Workday payroll components, reports, and related items of varying complexity.
• Understand Workday implementation methodology and perform assigned pre-production responsibilities, including executing test scripts and converting legacy data into Workday.
• Participate in internal training updates and share skills and learnings with others.
• Assist with internal initiatives as assigned to improve the team, department, or organization.
• Maintain timeliness of service level agreements and average billability of 80% quarterly.
• Be accessible during service hours (1:30 PM to 9:30 PM IST) and remain flexible to work beyond the standard service window as needed.
• Manage a team of consultants, guiding professional development and handling escalations (Manager Level).
• Develop sales material and scope projects as needed by the sales team using Workday expertise and knowledge (Senior/Principal Level).

Requirements

• 1+ years of experience processing payroll (Required)
• Knowledge of payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval processes, and security rules (Required)
• Ability to manage multiple clients and initiatives simultaneously
• Strong communication skills, both written and oral
• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
• Good problem-solving skills, including the ability to consider alternative and diverse perspectives in line with customer expectations

Preferred Qualifications

• Experience with ADP or Workday payroll systems
• Workday Payroll Certification
• Experience implementing, supporting, or managing Workday Payroll for customers of all sizes, with increasing complexity levels

Additional Requirements

• Recommended internet bandwidth of 20Mbps

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Compensation & Benefits

• A company-configured machine will be shipped upon hire.
• Equal Opportunity Employer.
• Every candidate has the right to request the deletion of their data if they are not selected.

Location

• India (Remote)
• Service hours: 1:30 PM to 9:30 PM IST