Account Receivable/Collections Specialist

Overview

This role manages accounts receivable and collections activities for high-volume accounts, supporting timely customer payments and maintaining accurate receivables records. The position also assists with reporting and process improvements to help drive DSO improvements and reduce bad debt.

Responsibilities

• Collect and manage purchase orders and collections for high-volume accounts
• Resubmit invoices promptly to support timely customer payments
• Coordinate with internal teams, vendors, and customers to resolve payment and account issues
• Handle administrative requests across multiple communication channels
• Maintain accurate receivables and verify outstanding balances
• Investigate and resolve payment discrepancies and deductions
• Document collection activities and update records systematically
• Support cash application, reconciliations, and billing follow-ups
• Assist the Director of Revenue Management with the monthly presentation of AR/collection aging to Leadership
• Prepare a weekly AR/collection aging report for submission to the Director of Revenue Management
• Assist the Cash Application team by researching and reconciling cash-on-hand account/unapplied funds
• Resolve receivables issues with support centers and account managers
• Coordinate billing and invoicing concerns with internal departments
• Support credit memo offsets and unapplied cash research
• Recommend and implement process improvements to increase operational efficiency
• Drive improvements in DSO, reduce bad debt, and enhance collection processes

Requirements

• 3+ years of commercial AR/collections experience
• Ability to interpret complex contracts and agreements
• Strong Excel skills, including V-Lookup/pivot tables, etc.
• Excellent written, verbal, and interpersonal communication skills
• Strong problem-solving and analytical abilities
• Highly detail-oriented
• Ability to multitask, prioritize, and manage time effectively
• Ability to thrive in a fast-paced, dynamic environment
• Proactive work ethic, team player mindset, and positive attitude
• Independent thinker, empowered to make decisions without immediate supervision

Preferred Qualifications

• A bachelor’s degree is highly preferred
• Experience with MS Dynamics is a strong plus

Compensation & Benefits

• Not specified

Location

• Not specified

Tech Requirements

• Processor: Intel iCore 5, Ryzen 5, or higher
• RAM: 16GB or more
• Setup: Dual Monitor
• OS: Windows 11 Pro
• Accessories: Noise-canceling headset & camera