Accounting Associate Accounts Receivable

Overview

This Accounting Associate – Accounts Receivable role focuses on ensuring timely and accurate customer invoicing, collections, and account record maintenance. In addition to core billing and payment posting responsibilities, the position supports customer credit application and approval activities, customer account reviews, statement preparation, and resolution of billing and payment discrepancies.

The employer operates a Shared Services Center in Costa Rica (operations began in December 2020). Most team members in Costa Rica are able to work exclusively from home.

Responsibilities

• Enter invoices and payment information for customers in Microsoft AX.
• Prepare and send customer invoices and statements.
• Process customer payments, debit memos, credit memos, and write-offs.
• Maintain customer master account information.
• Process credit applications and new customer setup.
• Contact customers regarding:
  • Questions and issues
  • Payment status
  • Reasons for non-payment
  • Follow-up for collection (including AR contacting customers and customers contacting AR, plus related research)
• Prepare aging reports for management review.
• Reconcile reports between Microsoft AX and Retail Pro on a monthly basis.
• Support performance management for the A/R department (future responsibility).
• Help improve accounts receivable processes using AI tools.

Requirements

• Bilingual ability (English & Spanish) is required; must be able to read, speak, and write in English.
• Bachelor’s degree in accounting.
• Minimum 10 to 15 years of experience as Accounting Associate Accounts Receivable.
• Accounts receivable billing and collection experience: 8 years.
• Applying payments to open invoices experience: 8 years.
• Customer correspondence and customer account reconciliation experience: 8 years.
• Experience with Microsoft AX and Retail Pro.
• Proficiency with Outlook, Excel, Word, and Adobe PDF (and similar tools).
• Understanding of how to use SharePoint, Business Objects, and Workfront.
• Minimum internet speed: 100 Mbps upload/download.
• Quiet, private, distraction-free home workspace with no conflicting responsibilities during scheduled shifts.

Compensation & Benefits

• Private medical insurance
• Life insurance
• Employee Assistance Program – self-care and support for life’s everyday challenges
• Continuous remote work
• Paid vacations
• Holiday Pay
• Social Security coverage (CCSS)
• Workers Insurance coverage (INS)
• Referral Program (get paid to work with friends)
• Regular recognition, social activities, and events (mandatory fun)

Location

• Remote – Work from Home
• Remote employees are expected to be online and available during the core business hours for their team.
• Computer equipment is provided for business use.