Accounting Specialist - Thailand

Overview

This role supports customers in onboarding and configuring accounting and financial features. You will guide properties through the end-to-end accounting flow—starting with property configuration and continuing through integration with each customer’s accounting software or ERP—so their setup is accurate and running smoothly.

Responsibilities

• Guide customers through the full onboarding journey for accounting and financial features, including:
  • Chart of accounts mapping
  • Tax configuration
  • Revenue recognition setup
  • Reconciliation workflows
• Understand each customer’s business process (including night audits, folio management, accounts receivable, and month-end close) and translate it into a properly configured environment.
• Support customers connecting the platform to third-party accounting software and ERPs using native integrations and partner solutions, including systems such as:
  • Carmen, Flowaccount, QuickBooks, Xero, M3, NetSuite, and local/regional systems
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions using a hands-on, solutions-oriented approach.
• Contribute to onboarding documentation, how-to guides, and best-practice resources for hospitality accounting workflows.
• Collaborate with Product and Engineering to relay customer feedback, identify recurring pain points, and help shape the product roadmap.
• Serve as a subject matter resource on hospitality bookkeeping and accounting practices for both internal teams and customers.
• Support cross-functional onboarding discussions, including joining the Onboarding Project Manager or Sales team as needed to guide customers through accounting and financial features conversations, or the full onboarding journey.

Requirements

• 5+ years of hands-on hotel accounting experience (required; hospitality-adjacent accounting does not qualify)
• Practical understanding of accounting fundamentals, including:
  • General ledger
  • Accounts receivable/payable
  • Revenue recognition
  • Reconciliation
  • Financial reporting
• Experience using PMS-to-accounting integrations (required)
• Familiarity with Carmen Accounting (required)
• Tech-savvy and comfortable navigating SaaS platforms and learning new tools quickly
• Strong customer-facing communication skills:
  • Ability to explain complex accounting concepts clearly to non-technical accountants
  • Ability to translate accountant needs for technical teams
• Strong analytical mindset:
  • Ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
• Fluent in Thai and English; able to communicate clearly in writing and on calls across global time zones

Preferred Qualifications

• Experience helping set up PMS-to-accounting integrations
• Technical experience with accounting middleware or integration platforms that automate data flows between systems and accounting software
• Knowledge of regional accounting standards and tax requirements across Thailand

Work Authorization

Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, sponsorship for work visas is not available.

Compensation & Benefits

• Remote-first / remote-always work model
• PTO in accordance with local labor requirements
• Fully paid parental leave
• Home office stipend based on country of residency
• Professional development courses in the organization’s learning program
• Access to professional development, including manager training, upskilling, and knowledge transfer

Location

Remote (role supports customers across global time zones).