Accounting Specialist - Thailand

Overview

This role supports customers in onboarding and configuring the organization’s accounting and financial features for hospitality properties. You will guide properties through the end-to-end accounting flow—starting with property configuration and continuing through integrations with their accounting software or ERP—so their accounting setup is correct, connected to downstream systems, and running smoothly from day one.

The position is customer-facing and combines hospitality accounting expertise with technical onboarding and troubleshooting.

Responsibilities

• Guide customers through the full onboarding journey for accounting and financial features, including:
  • Chart of accounts mapping
  • Tax configuration
  • Revenue recognition setup
  • Reconciliation workflows
• Understand each customer’s unique business process (including night audits, folio management, accounts receivable, and month-end close) and translate it into a properly configured environment.
• Support customers connecting the platform to third-party accounting software and ERPs (including native integrations and partner solutions), such as Carmen, Flowaccount, QuickBooks, Xero, M3, NetSuite, and local/regional systems.
• Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a solutions-oriented, hands-on approach.
• Contribute to onboarding documentation, how-to guides, and best-practice resources for hospitality accounting workflows.
• Collaborate with Product and Engineering to relay customer feedback, identify recurring pain points, and help shape the product roadmap.
• Serve as a subject matter resource on hospitality bookkeeping and accounting practices for internal teams and customers.
• May be required to join the Onboarding Project Manager or Sales team to assist with conversations about accounting and financial features, or the full onboarding journey.

Requirements

• 5+ years of hands-on hotel accounting experience (required; hospitality-adjacent accounting does not qualify)
• Practical understanding of accounting fundamentals, including:
  • General ledger
  • Accounts receivable/payable
  • Revenue recognition
  • Reconciliation
  • Financial reporting
• Experience using PMS-to-accounting integrations (required)
• Familiarity with Carmen Accounting (required)
• Tech-savvy: comfortable navigating SaaS platforms and learning new software quickly
• Strong customer-facing communication skills:
  • Ability to explain complex accounting concepts clearly to non-technical accountants
  • Ability to translate accountant needs for technical teams
  • Customer-first mindset
• Strong analytical skills:
  • Ability to trace data flows
  • Identify mapping issues
  • Troubleshoot integration problems methodically
• Fluent in Thai and English; ability to communicate clearly in writing and on calls across global time zones

Preferred Qualifications

• Experience helping set up PMS-to-accounting integrations
• Technical experience with accounting middleware or integration platforms (tools that automate data flows between systems and accounting software)
• Knowledge of regional accounting standards and tax requirements across Thailand

Compensation & Benefits

• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses and ongoing access to professional development, including manager training, upskilling, and knowledge transfer

Location

Remote

Work Authorization

Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, the organization is unable to provide sponsorship for work visas.