Accounting Support III

Overview

An organization specializing in digital technology solutions is seeking an Accounting Support III to join their team remotely. This role focuses on accounts receivable functions, including invoice collection, account reconciliation, and customer dispute resolution.

Responsibilities

• Collect invoices from direct customers and leasing company partners via phone and email.
• Collaborate with sales, finance, and customer support teams to resolve billing issues and improve processes, including managing large bill and collect accounts.
• Provide customer service by handling inquiries related to invoices, payments, and account status.
• Perform moderately complex accounting duties such as preparing, processing, and maintaining financial transactions, including accounts payable/receivable and general accounting tasks as assigned.
• Manage customer hold status by reviewing accounts for past due invoices and processing credit card transactions.
• Process bad debt write-offs.
• Respond to inquiries from staff, vendors, and customers regarding areas of responsibility and take appropriate action to resolve problems.
• Perform other related duties as assigned.

Requirements

• High School diploma, GED, or equivalent.
• Minimum of three years of applicable accounts receivable or equivalent accounting support experience.
• Demonstrated understanding of collection processes.
• Excellent interpersonal, written, organizational, and communication skills.
• Ability to exercise professional judgment and work effectively in a fast-paced environment with multiple and changing priorities.
• Proficiency in MS Excel, MS Word, and Oracle software.

Compensation & Benefits

• Hourly pay range: $18.00 - $23.00, depending on experience.
• Group health coverage including medical, dental, and vision.
• Employee Assistance Programs.
• Pre-tax spending accounts.
• 401(k) retirement plan.
• Pet insurance.
• Company-provided life insurance.
• Employee discounts.
• Generous paid holiday schedule, paid vacation, sick/personal business days, and volunteer days.

Location

• Remote position.

Equal Opportunity

The employer is an equal opportunity/affirmative action organization that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other protected factor. Qualified applicants are also considered regardless of criminal histories, consistent with legal requirements.

Individuals requiring reasonable accommodation due to a disability during any part of the employment process are encouraged to request accommodations through the appropriate channels.