Accounts Receivable Collection Specialist

Overview

A growing organization is seeking a highly motivated and data-driven Accounts Receivable Collection Specialist to join their team. This full-time remote role involves initiating contact with customers regarding past due balances to secure payment, conducting complex account research for discrepancies, and investigating accounts receivable variances. The specialist will also assist with account reconciliations, payment applications, and other accounting projects as needed, ensuring a positive customer experience throughout the collection process.

Responsibilities

• Analyze and monitor account balances, implementing effective overdue control and follow-up programs for late or potentially overdue customer accounts
• Contact customers via email and phone to discuss overdue balances and encourage timely payments
• Monitor accounts daily to identify outstanding receivables
• Assist with customer account reconciliation and investigate historical data for balances
• Provide customer service related to collection issues, process refunds, review account adjustments, and resolve discrepancies and short payments
• Prepare and present reports on collection activities and progress
• Process customer payments and maintain cash receipts records
• Handle accounts receivable calls and correspondence in a fast-paced, goal-oriented environment
• Resolve billing and customer credit challenges
• Assist with accounts receivable reconciliations
• Be accountable for reducing delinquency for assigned accounts
• Perform other accounts receivable collection duties as assigned

Requirements

• Bachelor’s degree in Accounting, Finance, or another business-relevant field OR 3+ years of collections experience, preferably in the legal service industry
• Knowledge of collection laws and regulations
• Proficiency with Excel and Google Docs
• Excellent written and verbal communication skills
• Ability to work in a professional and confidential environment

Compensation & Benefits

• Hourly pay: $21.00 - $23.00
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Voluntary term life insurance
• Voluntary long-term disability insurance
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan
• Employee Assistance Program (EAP)

Location & Schedule

• Remote position
• Shift: Monday to Friday, 11:00 AM to 7:00 PM EST

The employer is an equal opportunity employer (EOE M/F/D/V).