Receivables Support Representative

Overview

This full-time, remote role supports accounts receivable, collections, billing investigations, and customer account resolution for past-due balances and billing issues.

The position is hands-on and requires consistent ownership—handling high volumes of customer calls, emails, billing cases, and payment follow-ups—while maintaining accurate records in Salesforce and coordinating with internal teams to reach resolution.

Responsibilities

Accounts Receivable & Collections

• Conduct outbound collections calls and email follow-ups on past-due accounts
• Secure payments, payment commitments, and account resolutions
• Maintain consistent follow-up until outstanding issues are resolved
• Track payment commitments, customer responses, and account activity
• Identify opportunities to enroll eligible customers in auto-pay
• Help reduce delinquency and aging accounts through proactive outreach

Billing Investigation & Salesforce Case Management

• Investigate billing disputes, invoice discrepancies, and account setup issues
• Identify root causes of invoicing problems and coordinate necessary corrections
• Open, manage, update, and close cases in Salesforce
• Maintain detailed records of customer interactions, resolutions, and next steps
• Confirm customer understanding and satisfaction before closing cases
• Escalate complex issues when needed while maintaining ownership of follow-through

Customer Communication & Coordination

• Communicate confidently and professionally with customers by phone and email
• Provide proactive updates on billing investigations, payments, and account status
• Coordinate with billing, operations, installation, and service teams to resolve issues
• Help prevent unnecessary escalations through timely communication and follow-up
• Maintain a customer-first approach while protecting company revenue

Documentation & Process Improvement

• Maintain accurate, complete, and audit-ready Salesforce records
• Identify recurring billing and collections issues
• Support SOP creation and workflow documentation
• Surface recurring trends and potential solutions during team reviews
• Contribute to improvements in collections efficiency and billing accuracy

Requirements

• Experience in accounts receivable, collections, billing support, or customer account management
• Experience handling high-volume customer communication by phone and email
• Experience with Salesforce or a similar CRM/case management system
• Strong attention to detail and organizational skills
• Strong written and verbal English communication skills
• Ability to independently investigate billing and payment issues
• Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously

Preferred Qualifications

• Experience in a structured accounts receivable or collections environment
• Background supporting service, operations, or installation-based businesses
• Experience improving auto-pay adoption or reducing delinquency
• Familiarity with root-cause analysis and operational process improvement
• Experience creating SOPs or documenting recurring workflows

Compensation & Benefits

• Full-time position (compensation details not provided in the posting)

Location

• Remote
• Working hours: U.S. Business Hours

Key Metrics for Success

• Daily collections activity and follow-up completion
• Collections secured and payment commitments obtained
• Reduction in aging balances and delinquency
• Auto-pay conversion
• Billing case resolution accuracy and speed
• Salesforce documentation accuracy and completeness
• Reduction in long-open receivables cases
• Timeliness of customer and internal communication
• Reduction in avoidable escalations

Interview Process

• Initial screening call
• One-way video interview via Spark Hire
• Video interview with recruiter
• Client interview
• Offer & onboarding