Accounts Receivable & Collections Specialist

Overview

This role is an individual contributor position focused on complex account resolution, customer follow-through, and timely cash collection. Success in this role requires strong analytical skills, urgency, clear communication, and the ability to manage multiple priorities in a fast-paced SaaS environment.

Responsibilities

Accounts Receivable & Collections

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
• Own issues from identification through resolution, including timely follow-up with customers and internal stakeholders.
• Negotiate payment commitments while maintaining positive customer relationships.
• Document collection activity and customer communication accurately in NetSuite and related systems.

Cross-Functional Collaboration

• Partner with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.
• Coordinate internally to remove obstacles preventing invoice payment.
• Escalate high-risk accounts appropriately and recommend practical solutions.

Process Support and Improvement

• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
• Recommend opportunities to improve collection efficiency and reduce future payment issues.
• Help maintain standardized collection procedures and documentation.
• Support process improvements related to customer payment resolution and cash application.

Requirements

Required

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• 7+ years of progressive B2B accounts receivable and commercial collections experience.
• Demonstrated ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
• Excellent written and verbal communication skills with both internal teams and external customers.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with a strong sense of ownership and accountability.

Preferred Qualifications

• SaaS or subscription business experience.
• NetSuite experience.
• Salesforce experience.
• Experience working with cross-functional teams.
• Experience mentoring junior or offshore team members.

Compensation & Benefits

• Base salary range (US): $78,000—$95,000 USD
• Additional compensation: equity and benefits
• Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.
• Salary range determined by role, level, and location; individual pay determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What’s offered:

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Unlimited PTO
• Opportunity to make a real impact every day
• Work with a dynamic and growing team

Location

• Remote-first role with a distributed team across the United States and Ontario, Canada.
• Collaboration within core working hours is required.