Accounts Receivable Collections Specialist (Remote Near a WRE Branch)

Overview

This full-time Accounts Receivable Collections Specialist role involves establishing payment terms with customers and collecting payments according to established standards. The specialist will follow collection procedures and may assist with billing as needed.

Pay Rate: $21.00 - $24.00 per hour

Location Requirement:
This is a remote position for individuals residing within 25 miles of one of the organization's branch locations in the following states: Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia. Employees must maintain residence within the required distance throughout their employment.

Responsibilities

• Conduct collection calls and correspondence to solicit payment on overdue accounts and take necessary actions to collect.
• Provide customer service regarding collection issues, process customer refunds, review account adjustments, and resolve client discrepancies and short payments.
• Process customer credit applications to determine creditworthiness.
• Monitor and maintain assigned accounts, including customer calls, account adjustments, and small balance write-offs.
• Perform customer reconciliations and process credit memos.
• Work to reduce delinquency for assigned accounts.
• Maintain records of delinquent accounts, bankruptcies, and credit risks.
• Prepare and file collections paperwork on approved accounts.
• Collaborate with sales and senior management to accelerate the collection process when necessary.
• Communicate and follow up effectively with the sales department regarding customer accounts in a timely manner.
• Establish and maintain effective working relationships with commercial and residential customers.
• Perform other tasks to support the Accounts Receivable Department.
• Provide weekly and monthly reports to direct supervisor.
• Make high volume phone calls to assigned delinquent customers.
• Manage customers on the On Hold List.
• Reconcile customer disputes related to payment of outstanding balances.
• Interface with internal and external customers.
• Participate in team review meetings.

Knowledge, Skills, and Abilities

• Ability to understand instructions in written, oral, or diagram form.
• Ability to read and interpret company policies, procedures, safety rules, operating instructions, maps, and road signs.
• Effective communication and cooperation skills with customers, co-workers, and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy including email and internet skills.
• Ability to perform basic math functions.
• Ability to work in a fast-paced environment.
• Highly detail-oriented.
• Ability to quickly learn and consistently execute operating procedures.

Required Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years of high volume corporate collections experience.
• Knowledge of billing and collections procedures.
• Accounts Receivable knowledge or experience is a plus.
• Ability to operate in a drug-free workplace.

Compensation and Benefits

• Opportunities for growth.
• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Employee discounts for services offered locally.
• Matching 401(k) plan.
• Six paid holidays, two paid floating holidays, and a generous paid time off plan.

Location

Remote position requiring residence within 25 miles of a branch location in CT, FL, GA, MD, MA, NH, NJ, NC, PA, RI, SC, TN, VT, or VA. Residence must be maintained within this distance throughout employment.