Accounts Receivable & Collections Supervisor

Overview

This role involves hands-on Accounts Receivable & Collections supervision for a growing, multi-market business. Reporting to the Senior Accounting Operations Manager, you will serve as the primary U.S.-based point of contact for an offshore Billing and Collections/AR team. Responsibilities include owning cash collection, billing accuracy, and AR reconciliations through month-end close. Success is measured by cash collected, aged balances reduced, and clean, current reconciliations.

Responsibilities

Collections & Accounts Receivable (AR) Management

• Own the AR portfolio and daily collection strategy across current and past-due balances, prioritizing by dollar value, age, and risk.
• Ensure each material past-due account has a clear owner, next action, and expected resolution date; personally handle large, sensitive, or disputed balances.
• Partner with Sales and Operations to resolve disputes, contract questions, and other barriers to payment.
• Escalate accounts for outside collections or legal action when needed.

Billing Oversight

• Ensure invoices are generated accurately and on time according to signed contracts and approved terms.
• Own recurring rental billing, including start dates, increases, prorations, move-outs, and contract-specific exceptions.
• Oversee credits, refunds, security deposits, and billing adjustments.

Cash Application, Reconciliation & Month-End Close

• Ensure ACH, wire, check, and credit card payments are applied accurately and on time; resolve unapplied or unidentified cash quickly.
• Own AR reconciliations across QuickBooks Online, Salesforce, Upflow, and the general ledger, clearing issues throughout the month.
• Complete AR aging review, account cleanup, and close deliverables on schedule.

Team Leadership

• Directly supervise and coach offshore Billing and Collections/AR team members as the primary onshore point of contact.
• Set clear expectations, deadlines, and escalation paths across time zones; hold the team accountable for outcomes.
• Build repeatable SOPs and review controls so the team can operate independently.

Reporting & Process Improvement

• Prepare weekly AR and billing reporting including DSO, aging, cash collected, and at-risk balances, with commentary on key changes.
• Strengthen AR and billing controls and use Upflow, automation, and AI-supported workflows to improve team efficiency.
• Support integration of acquired businesses into standard billing, collections, and reconciliation processes.

Requirements

• 4+ years of progressive Accounts Receivable, Billing, Order-to-Cash, or related accounting experience.
• 1–2+ years in a supervisory or team lead role within AR, billing, or collections.
• Strong working knowledge of AR aging, collections, invoicing, cash application, credits, refunds, and reconciliations.
• Experience supporting month-end close and reconciling customer subledgers to the general ledger.
• Experience handling difficult or high-value collections and interpreting contracts and payment terms.
• Strong Excel or Google Sheets skills.
• Strong organization, judgment, and follow-through in a remote environment.

Preferred Qualifications

• Experience supervising offshore or internationally distributed accounting teams.
• Experience with QuickBooks Online and Salesforce.
• Experience with Upflow or a similar collections platform.
• Background in a high-growth, multi-market, or acquisitive business.

Compensation & Benefits

• Compensation range: $75,000 to $90,000 annually, depending on experience.
• Paid Time Off (PTO)
• 401k
• Medical Insurance
• Dental Insurance
• Vision Insurance

Location

• United States (U.S.-based primary point of contact for an offshore team)

Work Authorization

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.

Equal Opportunity

This employer is an equal opportunity employer and is committed to fostering an inclusive workplace. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, age, disability status, or any other characteristic protected by law.