Accounts Receivable Field Support Specialist

Overview

This role involves supporting regional Operations teams in managing and resolving outstanding Accounts Receivable (AR) for a large multi-location collision repair service operator. The Accounts Receivable Field Support Specialist will work closely with field leadership and repair shops to drive timely collections, address payment issues, and ensure accurate handling of AR tickets and related concerns.

Responsibilities

• Manage assigned AR aging, focusing primarily on balances over 61 days, ensuring timely follow-up and resolution.
• Conduct detailed payment research to determine payment status, identify discrepancies, and uncover root causes of non-payment by reviewing remittances, carrier portals, and internal systems.
• Resolve payment discrepancies such as short pays, missing payments, and misapplied funds to ensure accurate application and prompt collection.
• Handle inbound tickets by researching issues, identifying root causes, and providing clear, actionable responses to Operations teams.
• Collaborate with regional Operations and shop leadership to remove payment barriers, improve processes, and enhance collections.
• Follow up with insurance carriers, internal teams, and shops using payment research insights to secure payments.
• Review repair orders, estimates, and remittances to verify accuracy and compliance with carrier requirements for billing and payment.
• Utilize multiple systems and tools (including carrier portals, Mitchell, and internal platforms) to investigate and resolve AR issues.
• Identify trends and root causes affecting AR performance, such as supplements, billing errors, and process gaps; escalate or recommend solutions as needed.
• Maintain professional, clear, and solution-oriented communication with internal and external stakeholders.
• Document all account activities and ticket statuses accurately to maintain visibility into progress and next steps.
• Adhere to internal controls, policies, and procedures to ensure compliance and audit readiness.
• Take full ownership of assigned work, demonstrating accountability, urgency, and follow-through.
• Participate in regular AR calls and operational reviews, providing updates and insights to support regional performance.
• Support special projects and high-priority initiatives related to AR recovery and carrier focus.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Minimum of 3-4 years of experience in Accounts Receivable or a similar role.
• Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP functions.
• Strong attention to detail with the ability to analyze financial data.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to identify issues and develop effective solutions.
• Capable of managing a high-volume workload efficiently and meeting deadlines.
• Ability to multitask and execute several tasks simultaneously.
• Demonstrated discretion and independent judgment in decision-making.
• Energetic, mature, and positive individual who thrives both independently and as part of a team.

Compensation & Benefits

• Hourly pay rate: $25.00 per hour.
• Medical, dental, and vision insurance.
• Group life insurance.
• Disability insurance.
• 401(k) retirement plan with company match.
• Employee referral bonus program.
• Five paid holidays annually.

Compensation will be based on job-related knowledge, skills, experience, certifications, and qualifications. Benefits and compensation details are subject to change in accordance with company policies and applicable laws.

Location

This position supports multiple locations across the United States and involves collaboration with regional teams and repair shops nationwide.