Overview
The Accounts Receivable Lead is responsible for managing key aspects of the accounts receivable function, including billing, collections, and customer account management. This role involves both hands-on operational duties and team leadership to ensure accurate invoice processing and timely payment collection.
Responsibilities
Accounts Receivable Operations & Collections
- Oversee billing, invoicing, and collections for assigned accounts.
- Monitor accounts receivable aging and follow up on outstanding balances promptly.
- Lead collection efforts and escalate high-risk or overdue accounts as needed.
- Ensure accurate invoicing across various billing scenarios.
- Maintain detailed records of customer communications and collection activities.
Billing & Process Management
- Review and approve invoices and payment applications for accuracy and compliance.
- Monitor unbilled activity to ensure orders are closed and invoiced promptly.
- Manage invoice submission through customer procurement platforms such as Ariba, Coupa, and Zycus.
- Identify inefficiencies and implement improvements in accounts receivable and billing processes.
- Assist with basic sales tax application and escalate complex tax questions to appropriate teams.
Team Leadership & Development
- Supervise accounts receivable staff, assign workloads, and monitor performance.
- Provide training, guidance, and ongoing support to team members.
- Establish and track performance metrics for the accounts receivable function.
Customer Account Management
- Maintain accurate customer account data across systems such as Salesforce and NetSuite.
- Collaborate with Account Managers and Sales to resolve billing discrepancies and support order closure.
- Serve as an escalation point for complex billing issues, including adjustments, write-offs, and unapplied cash.
Cross-Functional Collaboration
- Work closely with Sales, Delivery, Accounting, and Production teams to resolve issues and improve operational efficiency.
- Collaborate with leadership to support process improvements and financial goals.
Reporting, Compliance & Month-End Support
- Prepare accounts receivable aging reports, performance metrics, and management summaries.
- Ensure compliance with company policies and accounting standards.
- Support month-end close activities and audit requests.
- Provide documentation support for sales tax or audit inquiries as needed.
Requirements
- Bachelor’s degree in Finance, Accounting, or a related field.
- Experience in accounts receivable, billing, or financial operations, including team leadership.
- Basic familiarity with sales tax concepts is a plus.
- Strong leadership, organizational, and time management skills.
- Excellent analytical, problem-solving, and communication abilities.
- Proficiency in accounting/ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce).
- Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.