Accounts Receivable Specialist - $26.44 per hour

Overview

This Accounts Receivable Analyst role supports customer account management, collections, and day-to-day accounts receivable operations within a high-growth SaaS environment. The position is key to maintaining healthy cash flow, supporting a Days Sales Outstanding target of 45 days, and ensuring customers receive timely and accurate account support.

The ideal candidate is detail-oriented, proactive, organized, analytical, and comfortable managing a steady volume of customer and internal requests. Strong communication skills and the ability to maintain accurate account records across multiple systems are essential.

Responsibilities

• Serve as the primary contact for the accounts receivable inbox and phone line, providing prompt, same-day responses to customer inquiries.
• Conduct proactive, relationship-focused outreach to customers regarding account balances to support timely payments while maintaining positive customer relationships.
• Maintain complete, accurate, and well-organized account documentation and customer correspondence in NetSuite.
• Work directly with customers to research and resolve billing questions and maintain accurate, up-to-date account balances.
• Prepare recurring accounts receivable aging and collections reports to provide leadership with visibility into cash flow performance.
• Complete customer-requested forms, vendor registrations, and onboarding requirements to support smooth account setup.
• Collaborate with Customer Success, Sales, Billing, Legal, and other internal teams to resolve account-related matters efficiently.
• Help maintain accurate and current customer tax documentation to support compliance and reporting accuracy.
• Support month-end close activities, including account reconciliations and reserve analysis.
• Provide documentation and support for internal and external audits.
• Recommend process improvements to enhance the customer experience and strengthen accounts receivable operations.
• Contribute to additional accounting projects as needed.

Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent relevant experience may be considered.
• 1–2 years of experience in accounts receivable, collections, or general accounting.
• Strong verbal and written communication skills.
• High attention to detail, strong organizational skills, and reliability in managing recurring responsibilities.
• Ability to quickly learn new systems and tools and adapt to changing processes.

Preferred Qualifications

• Understanding of general ledger concepts, including debits, credits, and reconciliations.
• Prior experience with accounts receivable or collections.
• Exposure to NetSuite.
• Experience working in a B2B or subscription-based SaaS billing environment.

Additional Information

• Hiring is contingent upon successful completion of a criminal background check.
• Minimal travel is expected.

Compensation & Benefits

• Salary: $55,000 per year
• Competitive compensation package
• Medical, dental, and vision coverage
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401(k) retirement plan
• Flexible paid time off
• Fully remote work environment
• Technology stipend
• Opportunities for professional advancement
• Additional employee benefits and perks

Location

• Fully remote position