Overview
This role involves reconciling all payments received to payments posted, including establishing website access to obtain payment remittances. The specialist will generate client-specific reports monthly and as needed, requiring a high level of daily payment research.
Responsibilities
- Establish website access for self and others to obtain payment remittances
- Provide client-specific instructions on payment posting requirements to Payment Posting Teams
- Reconcile payments received to payments posted, providing detailed explanations for any payments that cannot be posted
- Identify root causes of missing remittances and establish best practices to prevent future occurrences
- Perform quality audits of payment posting and provide feedback as needed
- Respond promptly and professionally to customer email and phone inquiries
- Create and send client-specific reports via secured FTP, internal automation, and email
- Collaborate continuously with internal and external teams to meet or exceed client deadlines and accuracy requirements
- Coordinate training needs with direct manager to ensure optimal productivity
- Maintain focus on process improvement within existing practices and procedures
- Mandatory attendance during the first four business days of each month (except unforeseen emergencies)
Additional responsibilities:
- Process or opt out of credit card payments
- Create and update job aids for undocumented or existing processes
- Conduct all tasks professionally, respectfully, and in compliance with company policies and government regulations
- Assist with special projects or other tasks as assigned by leadership
- Maintain and foster business relationships
- Adhere to all HIPAA and PCI compliance guidelines at all times
Requirements
Required Education, Skills & Experience
- High School Diploma
- 1-2 years of business office experience involving payment transactions, reconciliation, or payment posting
- Proficiency in Microsoft Excel, including creating accurate, functional spreadsheets
- Strong confidentiality and professionalism regarding company and client information
- Highly motivated, proactive, and organized with effective time management and project prioritization skills
- Strong verbal, written, and interpersonal communication skills
- Ability to work well under pressure and manage multiple demands simultaneously
- Ability to function effectively both independently and within a cross-functional team
- Strong attention to detail and organizational skills
- Willingness and ability to adapt to changes in work environment, procedures, priorities, and duties
Preferred Education, Skills & Experience
- Prior experience in medical billing and payment research
- Prior experience in payment handling and reconciliation
- Knowledge of insurance payers and clearinghouses
Working Environment and Physical Requirements
- General office environment
- Activities include typing, sitting, standing, walking, and some light lifting
- Use of basic office equipment such as computer, fax, printer, copier, telephone, and scanner
- Occasionally required to work extended hours without advanced notice due to business needs
Compensation and Benefits
- Pay range: $18.00 - $22.00 per hour, with final compensation based on qualifications, experience, and business needs
- Eligibility to participate in a discretionary bonus plan
- Comprehensive benefits package including retirement plan, health coverage, and paid time off
Location
- Position based in a general office setting (specific location details not provided)