Accounts Receivable Specialist I

Overview

This is a national remote position with flexibility to telecommute from anywhere within the U.S. However, for hires located in Minneapolis, Virginia, Maryland, or the Washington, D.C. area, a minimum of four (4) days per week in-office work is required.

The role involves managing follow-up on outstanding accounts receivable (A/R) across all payers, including self-pay and denial resolution. Responsibilities include handling all correspondence related to insurance or patient accounts, contacting insurance carriers, patients, and other facilities to maximize payment and identify issues or changes to improve client profitability. The position requires working with EDI transactions and ERA files, reconciling carrier submissions, edits, and rejection reports. Research and resolution of accounts on Delinquent Insurance Reports, Collection Ledgers, and Government Payor reports are also part of the duties, with decisions made to maximize reimbursement.

This full-time role (40 hours per week, Monday through Friday) requires flexibility to work any 8-hour shift within normal business hours (8:00 am - 5:00 pm local time zone) and occasional overtime as needed. On-the-job training is provided, with training hours scheduled or discussed on the first day of employment.

Responsibilities

• Meet productivity standards as outlined in client metrics
• Identify and report any issues or trends to management
• Participate in special projects as assigned
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• Must be 18 years of age or older
• Comprehensive knowledge of Physician Billing A/R process
• Experience with Microsoft Outlook, Microsoft Teams, and Microsoft Office Suite
• Knowledge of the Accounts Receivable process
• Ability to meet position metrics goals (KPIs)
• Ability to work full-time (40 hours/week), Monday through Friday, with flexibility to work any 8-hour shift during normal business hours (8:00 am - 5:00 pm local time zone)
• Willingness to work occasional overtime as business needs require

Preferred Qualifications

• Experience in healthcare and/or insurance billing, processing, or customer service
• Experience with EPIC billing system
• Provider/Physician billing experience

Telecommuting Requirements

• Ability to keep all company sensitive documents secure
• Dedicated work area separated from other living areas providing information privacy
• Residence in a location with access to a UnitedHealth Group approved high-speed internet connection or existing high-speed internet service

Soft Skills

• Strong organizational skills
• Detail-oriented
• Effective written and verbal communication skills
• Ability to multi-task
• Ability to work well with others
• Adherence to the organization's Telecommuter Policy for remote employees

Compensation & Benefits

• Hourly pay ranges from $18 to $32 per hour based on factors including local labor markets, education, work experience, and certifications
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase plan
• 401(k) contribution
• All benefits are subject to eligibility requirements

Location

• National Remote (U.S.) with in-office requirement for hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area (minimum 4 days per week)

Additional Information

• Candidates must pass a drug test before beginning employment
• The position will be posted for a minimum of 2 business days or until a sufficient candidate pool is collected; posting may close early due to volume of applicants
• Equal Employment Opportunity employer under applicable law; all qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic