Overview
This is a national remote position with flexibility to telecommute from anywhere within the U.S. However, for hires located in Minneapolis, Virginia, Maryland, or the Washington, D.C. area, a minimum of four (4) days per week in-office work is required.
The role involves managing follow-up on outstanding accounts receivable (A/R) across all payers, including self-pay and denial resolution. Responsibilities include handling all correspondence related to insurance or patient accounts, contacting insurance carriers, patients, and other facilities to maximize payment and identify issues or changes to improve client profitability. The position requires working with EDI transactions and ERA files, reconciling carrier submissions, edits, and rejection reports. Research and resolution of accounts on Delinquent Insurance Reports, Collection Ledgers, and Government Payor reports are also part of the duties, with decisions made to maximize reimbursement.
This full-time role (40 hours per week, Monday through Friday) requires flexibility to work any 8-hour shift within normal business hours of 8:00 am to 5:00 pm local time zone. Occasional overtime may be necessary based on business needs. On-the-job training will be provided, with training hours scheduled based on availability.
Responsibilities
- Meet productivity standards as outlined in client metrics
- Identify and report any issues or trends to management
- Participate in special projects as assigned
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- Must be 18 years of age or older
- Strong organizational skills
- Detail-oriented with comprehensive knowledge of the A/R process
- Proficient with Microsoft Outlook, Microsoft Teams, and Microsoft Office Suite
- Knowledge of the Accounts Receivable process
- Effective written and verbal communication skills
- Ability to multitask and work well with others
- Ability to meet position metrics goals (KPIs)
- Availability to work full-time (40 hours/week), Monday through Friday, with flexibility to work any 8-hour shift between 8:00 am and 5:00 pm local time zone
- Willingness to work occasional overtime as needed
Preferred Qualifications
- Experience in healthcare and/or insurance billing, processing, or customer service
- Experience with EPIC billing system
Telecommuting Requirements
- Ability to keep all company sensitive documents secure
- Dedicated work area separated from other living areas to ensure information privacy
- Residence must have access to a high-speed internet connection approved by the employer or an existing high-speed internet service
- Compliance with the organization's Telecommuter Policy
Compensation & Benefits
- Hourly pay ranges from $18 to $32 per hour based on factors such as local labor markets, education, work experience, and certifications
- Comprehensive benefits package including incentive and recognition programs, equity stock purchase, and 401(k) contributions (subject to eligibility)
Location
- National remote position with specific in-office requirements for Minneapolis, Virginia, Maryland, or Washington, D.C. area hires (minimum four days per week in office)
Additional Information
- Candidates must pass a drug test prior to employment
- Equal Employment Opportunity employer, providing consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic
Application Deadline: This posting will remain open for a minimum of two business days or until a sufficient candidate pool is collected. It may close earlier due to volume of applicants.